超越硬与软：开发电子商务软件工程师胜任力模型的混合方法

IF 3.8 2区计算机科学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information and Software Technology Pub Date : 2025-07-12 DOI:10.1016/j.infsof.2025.107836

Shuai Chen , Yang Zhao

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引用次数: 0

摘要

软件工程师的胜任力模型已经成为评估和提高专业技能的关键工具。然而，传统的软技能和硬技能的二元分类无法充分捕捉不同行业，特别是电子商务行业的细微差别的能力要求。本研究旨在开发一个专门针对电子商务行业的精细化胜任力模型，确定该领域软件工程师所必需的关键胜任力。方法首先，在文献综述的基础上，构建了电子商务软件工程师的胜任力框架，包括社会胜任力、认知胜任力、专业胜任力和元胜任力四个维度。随后，将机器学习算法、主题建模和文本聚类技术应用于中国劳动力市场的招聘信息，以提取关键能力因素。然后在58名软件工程师中进行了问卷调查，以评估这些能力的重要性并对其进行排序。结果本研究构建了一个包含四个维度和15个胜任力因素的胜任力模型。调查结果揭示了几个关键的见解：认知能力和功能能力被认为是技术发展的最关键。此外，不同职业阶段对能力重要性的感知差异显著。在职业生涯的早期阶段（1-3年），认知和功能能力是优先考虑的。随着专业人员的进步（3-5年），社会能力变得突出。然而，在高级水平，认知能力再次成为核心。结论研究结果为电子商务企业制定员工培训计划和职业发展战略提供了有价值的参考。此外，教育机构可以改进他们的课程，以更好地配合行业不断发展的能力需求。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Beyond hard vs. soft: A mixed-methods approach to developing a competency model for E-commerce software engineers

Context

The competency model for software engineers has emerged as a crucial tool for assessing and enhancing professional skills. However, the conventional binary classification of soft and hard skills fails to adequately capture the nuanced competency requirements across different industries, particularly in e-commerce.

Objectives

This study aims to develop a refined competency model specifically tailored to the e-commerce industry, identifying the key competencies essential for software engineers in this domain.

Methods

First, a competency framework for e-commerce software engineers was constructed based on a literature review, incorporating four dimensions: social, cognitive, professional, and meta-competencies. Subsequently, machine learning algorithms, topic modeling, and text clustering techniques were applied to job postings from China’s labor market to extract key competency factors. A questionnaire survey was then conducted among 58 software engineers to assess and rank the importance of these competencies.

Results

This study developed a competency model comprising four dimensions and 15 competency factors. The survey findings reveal several key insights: cognitive and functional competencies are perceived as the most critical for technical development. Moreover, the perceived importance of competencies varies significantly across different career stages. In the early career phase (1–3 years), cognitive and functional competencies are prioritized. As professionals advance (3–5 years), social competencies gain prominence. However, at the senior level, cognitive competencies once again become central.

Conclusion

These findings offer valuable insights for e-commerce companies in designing employee training programs and career development strategies. Additionally, educational institutions can refine their curricula to better align with the evolving competency demands of the industry.

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来源期刊

Information and Software Technology 工程技术-计算机：软件工程

CiteScore

9.10

自引率

7.70%

发文量

164

审稿时长

9.6 weeks

期刊介绍： Information and Software Technology is the international archival journal focusing on research and experience that contributes to the improvement of software development practices. The journal''s scope includes methods and techniques to better engineer software and manage its development. Articles submitted for review should have a clear component of software engineering or address ways to improve the engineering and management of software development. Areas covered by the journal include: • Software management, quality and metrics, • Software processes, • Software architecture, modelling, specification, design and programming • Functional and non-functional software requirements • Software testing and verification & validation • Empirical studies of all aspects of engineering and managing software development Short Communications is a new section dedicated to short papers addressing new ideas, controversial opinions, "Negative" results and much more. Read the Guide for authors for more information. The journal encourages and welcomes submissions of systematic literature studies (reviews and maps) within the scope of the journal. Information and Software Technology is the premiere outlet for systematic literature studies in software engineering.