从政策到平台:通过社交媒体话语分析公众对新加坡智慧国家倡议的参与

Reza Shaker
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引用次数: 0

摘要

本研究通过社交媒体话语考察了新加坡智慧城市计划的复杂动态,特别关注2014年智慧国家计划启动后的时期。我们采用混合方法,将计算文本分析与定性解释相结合,分析Twitter和TikTok的内容,以揭示数字平台如何调解公众参与城市技术倡议。我们的分析揭示了三个主要发现:首先,公众对智慧城市倡议的参与显示了与关键智慧国家政策实施相一致的特定平台模式,表明特定平台的沟通策略在城市治理中的重要性日益增加。其次,根据智慧城市满意度指数进行的情绪分析表明,公众接受度总体上是积极的,但也揭示了不同人口群体和政策领域之间的重要差异。第三,社会网络分析揭示了一个由机构声音主导的集中沟通结构,提出了关于包容性参与智慧城市发展的问题。这些发现通过展示不同的数字平台如何创造不同的城市技术公众,同时强调国家行为体在塑造平台动态方面的作用,扩展了平台城市化理论。通过与亚洲其他智慧城市的比较分析,可以发现新加坡实施智慧城市的制度方法具有鲜明的特点。该研究为正在进行的关于公民参与智慧城市发展的辩论做出了贡献,同时为政策制定者应对平台介导的城市治理挑战提供了实际见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
From policy to platforms: Analysing public engagement with Singapore's smart nation initiative through social media discourse
This study examines the complex dynamics of smart city initiatives in Singapore through social media discourse, focusing specifically on the period following the Smart Nation program launch in 2014. Employing a mixed-methods approach combining computational text analysis with qualitative interpretation, we analyse Twitter and TikTok content to uncover how digital platforms mediate public engagement with urban technological initiatives. Our analysis reveals three key findings: First, public engagement with smart city initiatives shows platform-specific patterns that align with key Smart Nation policy implementations, demonstrating the increasing importance of platform-specific communication strategies in urban governance. Second, sentiment analysis, validated against smart city satisfaction indices, indicates generally positive public reception but reveals important variations across different demographic groups and policy areas. Third, social network analysis exposes a centralised communication structure dominated by institutional voices, raising questions about inclusive participation in smart city development. These findings extend platform urbanism theory by demonstrating how different digital platforms create distinct urban technological publics while highlighting the role of state actors in shaping platform dynamics. Comparative analysis with other Asian smart cities reveals distinctive features of Singapore’s institutional approach to smart city implementation. The study contributes to ongoing debates about citizen participation in smart city development while offering practical insights for policy makers navigating the challenges of platform-mediated urban governance.
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