Team Reflexivity for Employee Engagement and Retention During Market Turbulence: A Moderated Mediation Study

Drawing on social exchange theory and job demands-resources theory, this study examined the relationship between team reflexivity and employee retention through the lens of employee engagement. Furthermore, based on contingency theory, this study explored the moderating role of market turbulence in this relationship. The study employed a quantitative survey method, collecting data from 418 employees across from 1- to 5-star hotels in Malaysia. Data was analyzed using partial least squares structural equation modeling to assess relationships and mediation effects. The results indicate that team reflexivity is significantly and positively related to components of employee engagement (vigor, dedication, and absorption) and employee retention. Additionally, these components of employee engagement mediate the relationship between team reflexivity and employee retention. However, no moderating effect of market turbulence was observed, suggesting that the positive effects of team reflexivity on employee engagement and retention are robust and not significantly influenced by market conditions.