在以LGBTQ+为中心的药房文化中优先考虑患者价值。

IF 2.5 4区医学 Q3 PHARMACOLOGY & PHARMACY

Journal of the American Pharmacists Association Pub Date : 2025-06-10 DOI:10.1016/j.japh.2025.102448

Grace Havens, Rebecca Lahrman, Jacquelyn Kissel, Teagan Vaughn, Junan Li, Laura E. Hall

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引用次数: 0

摘要

背景：美国的女同性恋、男同性恋、双性恋、跨性别者、酷儿/质疑者（LGBTQ+）在日常生活中面临歧视，包括在医疗保健领域，他们缺乏能让他们感到支持、接受和关注的地方。社区药房关于如何最好地照顾这一人群的资源很少。有机会收集有关推荐做法和药房文化的定量和定性数据，因为它们与所有患者的包容性有关。目的：本研究的主要目的是确定并优先考虑以LGBTQ+为重点的社区药房的药房文化患者价值。次要目的是确定变性人（TGD）和非变性人（非TGD）之间的患者优先级是否存在差异。方法：在俄亥俄州以LGBTQ+为重点的药店进行为期30天的调查。调查的参与者被要求通过李克特项目和排名问题来评估药店提供的17项服务的重要性。服务分为一般药剂服务和综合药剂服务。患者有机会通过开放式回答问题对药房提供的服务提供反馈。调查邀请在销售点通过二维码进行。结果：共完成273份调查，符合纳入条件。在一般药学服务方面，员工帮助降低药费的比例最高（4.65±0.66）。对于包容性药学服务，使用正确姓名的员工在所有参与者中排名最高（4.57±0.79）。变性患者优先考虑使用中性卫生间和获得注射用品。结论：本研究强调了社区药房的包容性和一般性药学服务对支持所有患者福祉的重要性。调查结果强调药房可以采用简单的包容性做法来改善患者体验，并为所有患者创造包容性空间。

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Prioritizing patient value regarding pharmacy culture in a LGBTQ+-focused pharmacy

Background

Lesbian, gay, bisexual, transgender, queer/questioning (LGBTQ+) people in the United States face discrimination in their daily lives including in the health care space, and lack places to go where they feel supported, accepted, and seen. Few resources exist for community pharmacies on how to best care for this population. There is an opportunity to gather quantitative and qualitative data on recommended practices and pharmacy culture as they relate to inclusivity for all patients.

Objectives

The primary objective of this research is to identify and prioritize pharmacy culture patients’ value at a LGBTQ + -focused community pharmacy. The secondary objective is to determine if there are differences in patient priorities between transgender (TGD) and non-transgender (non-TGD) people.

Methods

This survey was conducted at LGBTQ + -focused pharmacies in Ohio over 30 days. Participants in the survey were asked to assess the importance of 17 services offered by the pharmacies through Likert items and ranking questions. Services were split into both general and inclusive pharmacy services. Patients were given an opportunity to provide feedback on pharmacy services provided via an open response question. The survey invitation occurred at point of sale through QR code.

Results

Two hundred and seventy-three surveys were completed and eligible for inclusion. For general pharmacy services, staff helping in lowering the cost of medications was ranked highest among all groups (4.65 ± 0.66). For inclusive pharmacy services, staff using your correct name was ranked highest among all participants (4.57 ± 0.79). TGD patients prioritized access to gender neutral bathrooms and access to injection supplies.

Conclusion

This research underscores the importance of both inclusive and general pharmacy services in community pharmacies to support the wellbeing of all patients. Survey results highlight simple inclusive practices pharmacies can incorporate to improve patient experience and create inclusive spaces for all patients.

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来源期刊

Journal of the American Pharmacists Association 医学-药学

CiteScore

3.30

自引率

14.30%

发文量

336

审稿时长

46 days

期刊介绍： The Journal of the American Pharmacists Association is the official peer-reviewed journal of the American Pharmacists Association (APhA), providing information on pharmaceutical care, drug therapy, diseases and other health issues, trends in pharmacy practice and therapeutics, informed opinion, and original research. JAPhA publishes original research, reviews, experiences, and opinion articles that link science to contemporary pharmacy practice to improve patient care.