工作场所欺凌对侵入性思想和反企业活动构想的影响：酒店员工痛苦和情绪调节的作用

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-06-03 DOI:10.1016/j.ijhm.2025.104320

Seongseop (Sam) Kim , Amare Yaekob Chiriko , Wei Quan , Jongsik Yu , Heesup Han

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引用次数: 0

摘要

本研究考察了酒店行业中职场欺凌的心理影响，重点关注其在引发酒店员工侵入性思想和反公司思想方面的作用。研究采用了混合方法：对行业专家进行定性访谈，为制定具体情境的欺凌指标提供信息，然后对中国416名酒店员工进行定量调查。结构方程模型显示，言语虐待和歧视性待遇显著增加了孤独感，进而导致侵入性思想和反公司态度。痛苦容忍和情绪调节调节了疏离感和歧视对孤独感的影响，但对言语虐待没有缓冲作用。研究结果强调了员工对欺凌行为反应的心理机制，并有助于社会交换理论和实践干预，旨在提高酒店行业的情绪弹性和更安全的工作环境。

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Impact of workplace bullying on intrusive thoughts and ideation of anti-corporate activities: A function of hotel workers’ distress and emotion regulation

This study examines the psychological effects of workplace bullying in the hospitality industry, focusing on its role in triggering intrusive thoughts and anti-corporate ideation among hotel employees. A mixed-methods approach was used: qualitative interviews with industry experts informed the development of context-specific bullying indicators, followed by a quantitative survey of 416 hotel employees in China. Structural equation modeling revealed that verbal abuse and discriminatory treatment significantly increased feelings of loneliness, which in turn led to intrusive thoughts and anti-corporate attitudes. While distress tolerance and emotion regulation moderated the effects of alienation and discrimination on loneliness, they had no buffering effect on verbal abuse. The findings emphasize the psychological mechanisms underlying employee responses to bullying and contribute to both social exchange theory and practical interventions aimed at promoting emotional resilience and safer workplace environments in the hospitality sector.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.