Workshop 2 report: Developing the informal sector for better outcomes

Informal transport services are widespread throughout the Global South, taking many different forms, with many different names. They are often the primary form of passenger transport, but their operations can be unsafe and uncomfortable. An important policy challenge is, therefore, how their service quality might be improved. The objective of this workshop was to examine global experiences in the upgrading and professionalisation of these services, and to identify lessons and potential improvement pathways. The main messages that emerged from workshop presentations and deliberations were that: (1) the vast scale of, and dependence upon, the sector needs to be appreciated and embraced; and (2) programmes of action need to be formulated to support and improve the services that are offered. Recommendations for policy included: (1) that informal transport should be explicitly recognised as an enduring mainstream travel mode; (2) that government capacity to engage the sector is developed; (3) that authorities work collaboratively with industry structures; (4) that authorities invest in supporting the sector; and (5) that market entry regulations are enforced. Recommendations for research were directed at contexts where the focus is on: (1) understanding the sector; (2) exploring possible interventions for improvement; and (3) scaling up interventions.