Bona Kim, Vallarie Chong Xin Ying, Regin Shimin Ng
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The Future of Airports: How Travelers' Positive Perceptions Drive the Acceptance of 100% Contactless Smart Airports
The upcoming Singapore Changi Airport Terminal 5 is intended to become a smart airport terminal with 100% contactless services, by enhancing the end-to-end Fast and Seamless Travel system. Based upon the stimulus–organism–response framework, this study focuses on the 100% contactless service system as stimuli and integrates key positive drivers—optimism and innovativeness, enjoyment, and novelty as organism—into the technology acceptance model as response. Using a self-administered survey, 305 responses were collected from individuals who traveled through the airport. Optimism is the strongest determinant of the usefulness and ease of use of this system. Optimism also significantly influences respondents' attitudes and behavioral intentions toward a 100% contactless service. These findings highlight the explanatory power of positive perceptions influencing the adoption of 100% contactless technology as the future of smart airports. This study also provides concrete suggestions to help smart international airports and governments become crisis-ready and effective decision-makers.
期刊介绍：
International Journal of Tourism Research promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. IJTR continues to add a vibrant and exciting channel for those interested in tourism and hospitality research developments. The scope of the journal is international and welcomes research that makes original contributions to theories and methodologies. It continues to publish high quality research papers in any area of tourism, including empirical papers on tourism issues. The journal welcomes submissions based upon both primary research and reviews including papers in areas that may not directly be tourism based but concern a topic that is of interest to researchers in the field of tourism, such as economics, marketing, sociology and statistics. All papers are subject to strict double-blind (or triple-blind) peer review by the international research community.
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