A narrative literature review: Community pharmacy technician well-being and its implications

Background

Pharmacy technicians are integral to the day-to-day operations of community pharmacies, and their well-being directly influences workplace efficiency, safety, and overall patient outcomes. However, the expanding scope of their roles, without adequate support and increasing workplace pressures, impose significant psychological and physical demands.

Objectives

This literature review aims to investigate the well-being of community pharmacy technicians and identify organizational strategies that foster supportive work environments.

Methods

The Surgeon General's Framework for Workplace Mental Health and Well-Being was used as the conceptual and organizational framework supporting this review. Article inclusion criteria focused on community pharmacy technician well-being, job satisfaction, and work environment; as well as implemented or hypothetical interventions for improving job satisfaction.

Results

Findings were structured around the framework's 5 interconnected themes: Protection from Harm, Connection & Community, Opportunity for Growth, Mattering at Work, and Work-Life Harmony. Highlighted solutions include enhancing leadership support, fostering more collaborative work environments, clear role definitions, expanded career advancement opportunities, and increased professional recognition.

Conclusion

It is imperative that community pharmacy organizations and leadership move beyond recognition of well-being issues and take proactive steps to create supportive, inclusive, and resilient work environments. Future research must address the significant gap between the theoretical models of well-being interventions and their practical application in community pharmacies, especially for technicians.