生成式人工智能中的文化响应性沟通：看看ChatGPT的问世建议

IF 2.9 Q2 COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE

AI & Society Pub Date : 2024-12-01 DOI:10.1007/s00146-024-02141-5

Angela M. Cirucci, Miles Coleman, Dan Strasser, Evan Garaizar

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引用次数: 0

摘要

生成式人工智能已经抓住了公众的想象力，作为一种工具，它承诺在医学和法律等信息领域的传统特征——技术术语和费用之外，获得专业知识。然而，在目前的文献中，对生成式人工智能处理文化响应性沟通的能力，或与文化意识、社会责任和个人敏感沟通最佳实践相结合的专业知识的质疑在很大程度上是缺失的。为了探究生成式人工智能中文化响应的可能性，我们研究了ChatGPT-3.5提出的建议所特有的响应模式。具体来说，我们向GPT-3.5提交了100个提示，征求出镜建议，每个提示都略有不同，以解释交叉身份。从分析中，我们发现，虽然响应在很大程度上符合最佳实践，但也有一些实例可能表示与用户或接收人的质询有关的问题。

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Culturally responsive communication in generative AI: looking at ChatGPT’s advice for coming out

Generative AI has captured the public imagination as a tool that promises access to expertise beyond the technical jargon and expense that traditionally characterize such infospheres as those of medicine and law. Largely absent from the current literature, however, are interrogations of generative AI’s abilities to deal in culturally responsive communication, or the expertise interwoven with culturally aware, socially responsible, and personally sensitive communication best practices. To interrogate the possibilities of cultural responsiveness in generative AI, we examine the patterns of response that characterize ChatGPT-3.5’s advice for coming out. Specifically, we submitted 100 prompts soliciting coming out advice to GPT-3.5, variegating each of those prompts slightly to account for intersectional identities. From the analysis, we find that, while the responses are largely in-line with best practices, there are also instances that might represent problematics concerning the interpellation of the user or the persons to whom one is coming out.

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来源期刊

AI & Society COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE-

CiteScore

8.00

自引率

20.00%

发文量

257

期刊介绍： AI & Society: Knowledge, Culture and Communication, is an International Journal publishing refereed scholarly articles, position papers, debates, short communications, and reviews of books and other publications. Established in 1987, the Journal focuses on societal issues including the design, use, management, and policy of information, communications and new media technologies, with a particular emphasis on cultural, social, cognitive, economic, ethical, and philosophical implications. AI & Society has a broad scope and is strongly interdisciplinary. We welcome contributions and participation from researchers and practitioners in a variety of fields including information technologies, humanities, social sciences, arts and sciences. This includes broader societal and cultural impacts, for example on governance, security, sustainability, identity, inclusion, working life, corporate and community welfare, and well-being of people. Co-authored articles from diverse disciplines are encouraged. AI & Society seeks to promote an understanding of the potential, transformative impacts and critical consequences of pervasive technology for societies. Technological innovations, including new sciences such as biotech, nanotech and neuroscience, offer a great potential for societies, but also pose existential risk. Rooted in the human-centred tradition of science and technology, the Journal acts as a catalyst, promoter and facilitator of engagement with diversity of voices and over-the-horizon issues of arts, science, technology and society. AI & Society expects that, in keeping with the ethos of the journal, submissions should provide a substantial and explicit argument on the societal dimension of research, particularly the benefits, impacts and implications for society. This may include factors such as trust, biases, privacy, reliability, responsibility, and competence of AI systems. Such arguments should be validated by critical comment on current research in this area. Curmudgeon Corner will retain its opinionated ethos. The journal is in three parts: a) full length scholarly articles; b) strategic ideas, critical reviews and reflections; c) Student Forum is for emerging researchers and new voices to communicate their ongoing research to the wider academic community, mentored by the Journal Advisory Board; Book Reviews and News; Curmudgeon Corner for the opinionated. Papers in the Original Section may include original papers, which are underpinned by theoretical, methodological, conceptual or philosophical foundations. The Open Forum Section may include strategic ideas, critical reviews and potential implications for society of current research. Network Research Section papers make substantial contributions to theoretical and methodological foundations within societal domains. These will be multi-authored papers that include a summary of the contribution of each author to the paper. Original, Open Forum and Network papers are peer reviewed. The Student Forum Section may include theoretical, methodological, and application orientations of ongoing research including case studies, as well as, contextual action research experiences. Papers in this section are normally single-authored and are also formally reviewed. Curmudgeon Corner is a short opinionated column on trends in technology, arts, science and society, commenting emphatically on issues of concern to the research community and wider society. Normal word length: Original and Network Articles 10k, Open Forum 8k, Student Forum 6k, Curmudgeon 1k. The exception to the co-author limit of Original and Open Forum (4), Network (10), Student (3) and Curmudgeon (2) articles will be considered for their special contributions. Please do not send your submissions by email but use the "Submit manuscript" button. NOTE TO AUTHORS: The Journal expects its authors to include, in their submissions: a) An acknowledgement of the pre-accept/pre-publication versions of their manuscripts on non-commercial and academic sites. b) Images: obtain permissions from the copyright holder/original sources. c) Formal permission from their ethics committees when conducting studies with people.