Organizational characteristics, ethical leadership, and employee job performance: An investigation from the lenses of appraisal responses to the behavioral outcomes model

This study aims to examine the effects of ethical leadership, organizational commitment, and organizational citizenship behavior on employee job performance within the appraisal responses to behavioral outcomes (ARBO) model. We examined the moderating effects of an ethical climate and organizational justice on the proposed relationships. Surveys were administered to managers of 5-star hotel firms using a purposeful sampling technique between September 5 and December 8, 2023, in Turkey. The Smart PLS program was used to test the research model using PLS-SEM. The proposed relationships were further examined using Importance-Performance Map Analysis. The findings indicate that ethical leadership and organizational citizenship behavior significantly and positively affect employee job performance. While organizational commitment had no significant effect on employee job performance, organizational justice was found to have a moderating impact on the relationship between ethical leadership and organizational citizenship behavior. The theoretical and practical implications of this study are also discussed.