实施数字化转型的关键成功因素的实证调查

IF 13.3 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change Pub Date : 2025-05-06 DOI:10.1016/j.techfore.2025.124161

Yu-Wei Chang , Jiahe Chen

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引用次数: 0

摘要

数字化转型越来越受到学术界和产业界的关注。虽然有许多研究对数字化转型成功的影响因素进行了调查，但对数字化转型成功的综合前因的研究还很缺乏。本研究采用人员、流程、技术（PPT）框架，全面概念化实现数字化转型成功的关键因素。数字化转型推动创新，整合业务信息和流程，创新和整合被视为数字化转型成功的指标。以台湾最大的软体服务公司为研究对象，于2022年底至2023年初，以212位数位科技关键使用者为研究对象，利用偏最小二乘结构方程模型（PLS-SEM）进行分析，验证研究模型与假设。结果表明，三个人、过程和技术背景对影响组织绩效的两种类型的成功具有部分和差异的影响。我们为评估数字化转型的成功提供学术、实践和政策建议。

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An empirical investigation of critical success factors in implementing digital transformation

Digital transformation has attracted increasing attention from academia and industry. Although many studies have investigated the factors affecting the success of digital transformation, research on its comprehensive antecedents is lacking. This study employs the people, process, technology (PPT) framework to comprehensively conceptualize the critical factors for achieving digital transformation success. As digital transformation drives innovation and integrates business information and processes, innovation and integration are regarded as indicators of digital transformation success. Data were collected from 212 key users of digital technologies in Taiwan's largest software service company from the end of 2022 to the beginning of 2023 and analyzed using partial least squares structural equation modeling (PLS-SEM) to validate the proposed research model and hypotheses. The results show that the three people, process, and technology contexts have partial and differential influences on the two types of success that affect organizational performance. We provide academic, practical, and policy suggestions for evaluating digital transformation success.

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来源期刊

Technological Forecasting and Social Change Multiple-

CiteScore

21.30

自引率

10.80%

发文量

813

期刊介绍： Technological Forecasting and Social Change is a prominent platform for individuals engaged in the methodology and application of technological forecasting and future studies as planning tools, exploring the interconnectedness of social, environmental, and technological factors. In addition to serving as a key forum for these discussions, we offer numerous benefits for authors, including complimentary PDFs, a generous copyright policy, exclusive discounts on Elsevier publications, and more.