Evelina Avleeva, Jessica Wickey Byrd, Stephen Pratt, Vanessa Gonzalez
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The internship experience: Students’ self-evaluations of soft skill development during hospitality internships
This study examines the impact of internships on soft skill development among hospitality students, focusing on communication, teamwork, and emotional intelligence. Drawing on Experiential Learning Theory, applied to survey data from over 17,000 students at a U.S. university, analyzed with Partial Least Squares-Structural Equation Modeling (PLS-SEM), results highlight notable gains in communication and organizational skills, with the highest ratings in respect for diversity and adaptability. The findings underscore the importance of internships in bridging theory and practice, urging educators and industry professionals to enhance internship design, align curricula with industry needs, and improve soft skill assessments to better prepare students for career success.
期刊介绍:
The Journal of Hospitality, Leisure, Sport and Tourism Education (JoHLSTE) is the leading international, peer-reviewed educational journal for this subject grouping. Its aims are to: a) Promote, enhance and disseminate research, good practice and innovation in all aspects of higher education in Hospitality, Leisure, Sport and Tourism and Events to its prime audience including teachers, researchers, employers, and policy makers. b) Encourage greater understanding, links and collaboration across its constituent fields. JoHLSTE is designed to have maximum impact through it being available on-line, fully archived and peer-reviewed. JoHLSTE is divided into seven sections: Editorial; Academic Papers; Practice Papers, Perspectives, Comments and Rejoinders, Research Notes and Reports and Education Resource Reviews.