沙特阿拉伯利雅得阿卜杜勒阿齐兹国王医疗城患者对远程急救服务的满意度和看法

IF 2.3 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Clinical Epidemiology and Global Health Pub Date : 2025-03-28 DOI:10.1016/j.cegh.2025.102006

Manar Alomar , Sara Alrowaydan , Dana AlDughiman , Luluh Alali , Seetah Alsalman , Majid Alsalamah

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引用次数: 0

摘要

远程医疗是一种越来越广泛使用的解决方案，用于改善医疗服务的可及性，特别是在紧急情况下。在沙特阿拉伯，国家卫生信息中心（NHIC）建立了一个远程保健网络，以连接卫生保健设施，重点关注服务不足的农村地区。本研究旨在调查沙特阿拉伯利雅得阿卜杜勒阿齐兹国王医疗城（KAMC）患者对远程急救服务的满意度。方法在沙特阿拉伯利雅得KAMC进行横断面研究设计。对2023年10月至2023年12月期间使用远程急救服务的383名患者进行了方便抽样调查。该调查使用了一份有效的问卷来评估人口统计数据和对咨询各个方面的满意度，如注册、音频质量、沟通和整体患者体验。结果383名调查对象满意度和好感率均较高。省时方便被认为是优点。然而，视频功能的利用不足和对通信限制的担忧被认为是缺点。在平均态度得分上观察到有统计学意义的差异，医疗保健专业人员的态度得分低于非医疗保健专业人员。性别、年龄和教育程度对满意度和态度没有显著影响。结论KAMC远程急救服务普遍受到患者的好评。远程医疗有可能提高获得护理的机会，并为患者提供便利。在全国各三级保健中心实施和评估远程急救服务将有助于更广泛地了解沙特阿拉伯患者对这些服务的满意度。这也将允许来自不同人群的反馈，从而导致更普遍的发现。

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Patient satisfaction and perception with tele-emergency services in King Abdulaziz Medical City in Riyadh, Saudi Arabia

Background

Telemedicine is an increasingly used solution for improving healthcare access, especially in emergencies. In Saudi Arabia, the National Health Information Center (NHIC) has established a telehealth network to connect healthcare facilities, focusing on underserved rural areas. This study aims to investigate patient satisfaction with tele-emergency services at King Abdulaziz Medical City (KAMC) in Riyadh, Saudi Arabia.

Methods

A cross-sectional study design was conducted at (KAMC) in Riyadh, Saudi Arabia. A convenience sample of 383 patients who used the tele-emergency services between October 2023 and December 2023 were surveyed. The survey used a validated questionnaire to assess demographics and satisfaction with various aspects of the consultation, such as registration, audio quality, communication, and overall patient experience.

Results

The study observed high satisfaction and favorable attitude rates among the 383 participants. Time-saving and convenience were noted as advantages. However, underutilization of the video feature and concerns about communication limitations were identified as drawbacks. A statistically significant difference in mean attitude scores was observed, with healthcare professionals displaying lower attitude scores than non-healthcare professionals. Gender, age, and education level did not significantly influence satisfaction or attitudes.

Conclusion

Tele-emergency services at KAMC are generally well-received by patients. Telemedicine has the potential to enhance access to care and patient convenience. Implementing and evaluating tele-emergency services across various tertiary healthcare centers nationwide would provide a broader understanding of patient satisfaction with these services in Saudi Arabia. This would also allow for feedback from diverse populations, leading to more generalizable findings.

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来源期刊

Clinical Epidemiology and Global Health PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

4.60

自引率

7.70%

发文量

218

审稿时长

66 days

期刊介绍： Clinical Epidemiology and Global Health (CEGH) is a multidisciplinary journal and it is published four times (March, June, September, December) a year. The mandate of CEGH is to promote articles on clinical epidemiology with focus on developing countries in the context of global health. We also accept articles from other countries. It publishes original research work across all disciplines of medicine and allied sciences, related to clinical epidemiology and global health. The journal publishes Original articles, Review articles, Evidence Summaries, Letters to the Editor. All articles published in CEGH are peer-reviewed and published online for immediate access and citation.