{"title":"包装中的新颖色彩:通过更大的期望违反促进消费者学习","authors":"Xin Lin, Shuhan Ji, Mengying Liu, Jianping Huang","doi":"10.1002/cb.2444","DOIUrl":null,"url":null,"abstract":"<div>\n \n <p>Companies often change product packaging colors to drive innovation and boost sales. However, these changes may violate expectations, resulting in inconsistent associations between new colors and original labels. It remains unclear whether consumers can learn these new associations. This study delved into the effect of expectation violation on consumer learning of color–label (flavor/brand) associations by varying the degree of violation between colors (adjacent and complementary) and labels. To assess associative strength, we compared learning effects under strong (color–flavor) and weak (color–brand) associations. Experiment 1 demonstrated higher accuracy in the visual search for packaging with complementary colors after learning. It was supported in Experiment 2. Between experiments, weaker associations showed greater improvement in response times (RTs). Our results suggest greater expectation violation in packaging color enhances associate learning. However, entrenched strong associations may impede the formation of new ones. These findings advance expectation violation theories and guide companies in using packaging color changes to innovate. Taking complements violating expectations can facilitate consumer learning.</p>\n </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 2","pages":"785-798"},"PeriodicalIF":4.4000,"publicationDate":"2024-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Novel Colors in Packaging: Boosting Consumers Learning Through Greater Expectation Violation\",\"authors\":\"Xin Lin, Shuhan Ji, Mengying Liu, Jianping Huang\",\"doi\":\"10.1002/cb.2444\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div>\\n \\n <p>Companies often change product packaging colors to drive innovation and boost sales. However, these changes may violate expectations, resulting in inconsistent associations between new colors and original labels. It remains unclear whether consumers can learn these new associations. This study delved into the effect of expectation violation on consumer learning of color–label (flavor/brand) associations by varying the degree of violation between colors (adjacent and complementary) and labels. To assess associative strength, we compared learning effects under strong (color–flavor) and weak (color–brand) associations. Experiment 1 demonstrated higher accuracy in the visual search for packaging with complementary colors after learning. It was supported in Experiment 2. Between experiments, weaker associations showed greater improvement in response times (RTs). Our results suggest greater expectation violation in packaging color enhances associate learning. However, entrenched strong associations may impede the formation of new ones. These findings advance expectation violation theories and guide companies in using packaging color changes to innovate. Taking complements violating expectations can facilitate consumer learning.</p>\\n </div>\",\"PeriodicalId\":48047,\"journal\":{\"name\":\"Journal of Consumer Behaviour\",\"volume\":\"24 2\",\"pages\":\"785-798\"},\"PeriodicalIF\":4.4000,\"publicationDate\":\"2024-12-10\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Consumer Behaviour\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/cb.2444\",\"RegionNum\":3,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Consumer Behaviour","FirstCategoryId":"91","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/cb.2444","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
Novel Colors in Packaging: Boosting Consumers Learning Through Greater Expectation Violation
Companies often change product packaging colors to drive innovation and boost sales. However, these changes may violate expectations, resulting in inconsistent associations between new colors and original labels. It remains unclear whether consumers can learn these new associations. This study delved into the effect of expectation violation on consumer learning of color–label (flavor/brand) associations by varying the degree of violation between colors (adjacent and complementary) and labels. To assess associative strength, we compared learning effects under strong (color–flavor) and weak (color–brand) associations. Experiment 1 demonstrated higher accuracy in the visual search for packaging with complementary colors after learning. It was supported in Experiment 2. Between experiments, weaker associations showed greater improvement in response times (RTs). Our results suggest greater expectation violation in packaging color enhances associate learning. However, entrenched strong associations may impede the formation of new ones. These findings advance expectation violation theories and guide companies in using packaging color changes to innovate. Taking complements violating expectations can facilitate consumer learning.
期刊介绍:
The Journal of Consumer Behaviour aims to promote the understanding of consumer behaviour, consumer research and consumption through the publication of double-blind peer-reviewed, top quality theoretical and empirical research. An international academic journal with a foundation in the social sciences, the JCB has a diverse and multidisciplinary outlook which seeks to showcase innovative, alternative and contested representations of consumer behaviour alongside the latest developments in established traditions of consumer research.