有效的引线服务更换沟通策略

IF 0.7 4区环境科学与生态学 Q4 ENGINEERING, CIVIL

Journal ‐ American Water Works Association Pub Date : 2025-03-13 DOI:10.1002/awwa.2418

Justin Keller, Rachael Burchett, Danielle Gallet

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引用次数: 0

摘要

铅管管线更换（LSLR）需要公用事业公司和业主之间强有力的合作伙伴关系，因此积极主动的沟通计划是成功的关键投资。一项针对美国各城市从事LSLR项目的饮用水公用事业公司员工和顾问的调查得出了有价值的见解，可以为其他刚刚起步的公用事业公司提供参考。为了在漫长的、协作的LSLR过程中保护公众健康和确保公众信任，水务公司通过使用不同的消息传递方法受益。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Strategies for Effective Lead Service Line Replacement Communication

Lead service line replacement (LSLR) requires strong partnerships between utilities and property owners, so a proactive communications plan is a crucial investment for success.

A survey of drinking water utility staff and consultants across US cities working on LSLR programs yielded valuable insights that can inform other utilities just starting out.

With the goals of protecting public health and ensuring public trust during the lengthy, collaborative LSLR process, water utilities benefit by use of diverse messaging approaches.

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来源期刊

Journal ‐ American Water Works Association Multiple-

CiteScore

1.00

自引率

28.60%

发文量

179

审稿时长

4-8 weeks

期刊介绍： Journal AWWA serves as the voice of the water industry and is an authoritative source of information for water professionals and the communities they serve. Journal AWWA provides an international forum for the industry’s thought and practice leaders to share their perspectives and experiences with the goal of continuous improvement of all water systems. Journal AWWA publishes articles about the water industry’s innovations, trends, controversies, and challenges, covering subjects such as public works planning, infrastructure management, human health, environmental protection, finance, and law. Journal AWWA will continue its long history of publishing in-depth and innovative articles on protecting the safety of our water, the reliability and resilience of our water systems, and the health of our environment and communities.