当支持的声音带有一丝愤怒时,它可能和拒绝它一样具有毁灭性。

IF 3.9 2区 综合性期刊 Q1 MULTIDISCIPLINARY SCIENCES
Felipe A Guzman, Antonella Tempesta Fernández, Melvyn R W Hamstra
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引用次数: 0

摘要

口头认可——管理者对员工口头建议的认可——在很大程度上被认为是积极的,但很少有研究考察管理者在口头认可过程中的情绪表达如何影响员工。利用情绪作为社会信息(EASI)模型,我们提出,并非所有的语音代言对员工来说都是必然的积极事件。具体而言,我们认为管理者在支持建言时的愤怒情绪会对员工的心理安全感和未来建言行为产生负面影响。在两项实验研究中,我们发现,面对愤怒的经理认可自己声音的参与者,其心理安全感和未来的建言行为都低于那些声音得到快乐或中立的经理认可的参与者。研究2进一步发现,与那些声音被直接拒绝的员工相比,愤怒的员工在心理上感到不安全,这表明充满愤怒的支持和声音被拒绝一样有害。我们的研究结果通过挑战所有声音认可本质上是积极的观念,强调管理者的情绪在管理者对声音的反应中的作用,为文献做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Endorsing voice behavior can be as devastating as rejecting it when the endorsement is laced with a hint of anger.

Endorsing voice behavior can be as devastating as rejecting it when the endorsement is laced with a hint of anger.

Endorsing voice behavior can be as devastating as rejecting it when the endorsement is laced with a hint of anger.

Voice endorsement-managers' approval of employees' voiced suggestions-has largely been regarded as positive, yet little research examines how managers' emotional expressions during endorsement affect employees. Drawing on the Emotions as Social Information (EASI) model, we propose that not all instances of voice endorsements are necessarily positive events for employees. Specifically, we propose that managers' anger while endorsing voice, negatively impact employees' perceptions of psychological safety and their future voice behavior. Across two experimental studies, we find that participants who faced an angry manager endorsing their voice reported both lower psychological safety and future voice behavior than those whose voice was endorsed by a happy or neutral looking manager. Study 2 further found that employees experiencing voice endorsement with anger felt as psychologically unsafe as those whose voice was outright rejected, suggesting that anger-laden endorsements are just as detrimental as voice rejections. Our findings contribute to the literature by challenging the notion that all voice endorsements are inherently positive, emphasizing the role of managers' emotions on managerial reactions to voice.

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来源期刊
Scientific Reports
Scientific Reports Natural Science Disciplines-
CiteScore
7.50
自引率
4.30%
发文量
19567
审稿时长
3.9 months
期刊介绍: We publish original research from all areas of the natural sciences, psychology, medicine and engineering. You can learn more about what we publish by browsing our specific scientific subject areas below or explore Scientific Reports by browsing all articles and collections. Scientific Reports has a 2-year impact factor: 4.380 (2021), and is the 6th most-cited journal in the world, with more than 540,000 citations in 2020 (Clarivate Analytics, 2021). •Engineering Engineering covers all aspects of engineering, technology, and applied science. It plays a crucial role in the development of technologies to address some of the world''s biggest challenges, helping to save lives and improve the way we live. •Physical sciences Physical sciences are those academic disciplines that aim to uncover the underlying laws of nature — often written in the language of mathematics. It is a collective term for areas of study including astronomy, chemistry, materials science and physics. •Earth and environmental sciences Earth and environmental sciences cover all aspects of Earth and planetary science and broadly encompass solid Earth processes, surface and atmospheric dynamics, Earth system history, climate and climate change, marine and freshwater systems, and ecology. It also considers the interactions between humans and these systems. •Biological sciences Biological sciences encompass all the divisions of natural sciences examining various aspects of vital processes. The concept includes anatomy, physiology, cell biology, biochemistry and biophysics, and covers all organisms from microorganisms, animals to plants. •Health sciences The health sciences study health, disease and healthcare. This field of study aims to develop knowledge, interventions and technology for use in healthcare to improve the treatment of patients.
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