适应“听N说”:与不同文化和语言的老年护理居民开发个性化沟通应用程序。

IF 3.5 3区 医学 Q2 GERIATRICS & GERONTOLOGY
Clinical Interventions in Aging Pub Date : 2025-03-04 eCollection Date: 2025-01-01 DOI:10.2147/CIA.S503300
Mark Richards, Keely Honner, Jamilla Louise Smith, Esther Ji, Bhamini Anjee Seeckun, Catherine J Stevens, Caroline Jones
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引用次数: 0

摘要

背景:在老年护理机构中,工作人员和居民之间丰富的沟通是必不可少的。用于支持老年护理环境中通信的数字通信设备通常不能很好地针对个人需求和环境。在这项试点研究中,我们调查了一款基于短语的语言学习应用程序的适应性,以支持澳大利亚西悉尼一家养老院的护理人员和居民之间的沟通。方法:一个由研究人员和老年护理专业人员组成的跨学科团队与三位英语不是第一语言的老年护理居民合作,共同设计并试用了一个原型数字语言资源。通过焦点小组会议记录了护理人员对他们在角色中面临的沟通问题的见解。他们开发了一个短语数据库,然后将其加载到Listen N Talk应用程序中。Carestaff在住院医生身上试用了六周。通过半结构化访谈收集护理人员的反馈。结果:根据护理人员对初始焦点小组的反应,原型的语言内容集中在日常护理的语境中。参与研究的居民是长期居住的居民,他们已经熟悉了设施的日常工作,工作人员已经建立了关于居民需求或偏好的沟通策略。在三种情况下,这类应用程序可能有助于促进沟通:在医疗紧急情况下,作为加强居民和工作人员英语语言技能的工具,以及在过渡到住宅老年护理以支持新居民的日常发展。结论:本研究确定了三种情况下,基于短语的应用程序可以促进与文化和语言不同的居民和护理人员的沟通。反馈建议了进一步发展的途径,如使用更开放的翻译和个性化的短语集。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Adapting "Listen N Talk": Developing a Personalized Communication App with Culturally and Linguistically Diverse Residents in Aged Care.

Background: Rich communication between staff and residents in aged care settings is essential. Digital communication devices used to support communication in aged care settings are often not well targeted to individual needs and contexts. In this pilot study, we investigate the adaptation of a phrase-based language learning app, to support communication between carestaff and residents in a residential aged care setting in Western Sydney, Australia.

Methods: An interdisciplinary team of researchers and aged care professionals worked with three aged care residents for whom English was not their first language, to co-design and trial a prototype digital language resource. Insights from carestaff members into communication issues they face in their roles were documented through focus group sessions. A database of phrases was developed and then loaded into the Listen N Talk app. Carestaff trialed the resource with the residents for six weeks. Feedback from carestaff was gathered through semi-structured interviews.

Results: Based on responses of carestaff to an initial focus group, the language content of the prototype was focused on the context of daily care. The residents who participated in the study were long-term residents already familiar with the daily routine of the facility and staff had already established communication strategies regarding residents' needs or preferences. Three contexts were identified in which an app of this kind could be useful to facilitate communication: in a medical emergency, as a tool to strengthen English language skills of residents and staff and in the transition to residential aged care to support the development of routines with the new resident.

Conclusion: This study identified three contexts in which a phrase-based app can facilitate communication with culturally and linguistically diverse residents and carestaff. Feedback suggested avenues for further development such as the use of more open-ended translation together with sets of personalized phrases.

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来源期刊
Clinical Interventions in Aging
Clinical Interventions in Aging GERIATRICS & GERONTOLOGY-
CiteScore
6.80
自引率
2.80%
发文量
193
审稿时长
6-12 weeks
期刊介绍: Clinical Interventions in Aging, is an online, peer reviewed, open access journal focusing on concise rapid reporting of original research and reviews in aging. Special attention will be given to papers reporting on actual or potential clinical applications leading to improved prevention or treatment of disease or a greater understanding of pathological processes that result from maladaptive changes in the body associated with aging. This journal is directed at a wide array of scientists, engineers, pharmacists, pharmacologists and clinical specialists wishing to maintain an up to date knowledge of this exciting and emerging field.
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