病人更喜欢人类精神病医生而不是聊天机器人:一项横断面研究。

IF 2.3 4区 医学 Q2 MEDICINE, GENERAL & INTERNAL
Croatian Medical Journal Pub Date : 2025-02-28
Goran Arbanas, Ante Periša, Ivan Biliškov, Jelena Sušac, Mirela Badurina, Dahna Arbanas
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引用次数: 0

摘要

目的:评估患者对人类精神科医生、药剂师和聊天机器人平台提供的心理健康问题的满意度。方法:这项横断面研究纳入了89名患者,这些患者于2023年10月在克罗地亚的一家机构和波斯尼亚和黑塞哥维那的一家机构接受了精神障碍的药物治疗。他们询问了精神科医生、药剂师、ChatGPT和一个克罗地亚聊天机器人关于他们的精神障碍和药物的问题,并对回答的满意度进行了评分。结果:几乎一半的患者在研究前使用过ChatGPT,只有12.4%的患者使用过克罗地亚平台。患者对精神科医生提供的信息满意度最高(5分中精神障碍为4.67分,药物为4.51分),其次是药剂师(药物为3.94分)、ChatGPT(精神障碍为3.66分,药物为3.45分)和克罗地亚平台(精神障碍为3.66分,药物为3.44分)。几乎一半的参与者认为,对他们来说,向精神科医生提问比向聊天机器人提问更容易,只有10%的人声称向ChatGPT提问更容易。结论:精神疾病患者对精神科医生的反馈比对聊天机器人的反馈更满意,对聊天机器人在精神疾病和药物方面的知识的满意度仍然太低,不足以证明在这些患者中使用聊天机器人是合理的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Patients prefer human psychiatrists over chatbots: a cross-sectional study.

Aim: To rate the level of patients' satisfaction with responses on questions regarding mental health provided by human psychiatrists, pharmacists, and chatbot platforms.

Methods: This cross-sectional study enrolled 89 patients who were pharmacologically treated for their mental disorder in one institution in Croatia and one in Bosnia and Herzegovina during October 2023. They asked psychiatrists, pharmacists, ChatGPT, and one Croatian chatbot questions about their mental disorder and medications and rated the satisfaction with the responses.

Results: Almost half of the patients had used ChatGPT before the study, and only 12.4% had used the Croatian platform. The patients were most satisfied with the information provided by psychiatrists (4.67 out of 5 about mental disorder and 4.51 about medications), followed by pharmacists (3.94 about medications), ChatGPT (3.66 about mental disorder and 3.45 about medications), and the Croatian platform (3.66 about mental disorder and 3.44 about medications). Almost half of the participants believed it was easier for them to put a question to a psychiatrist than to a chatbot, and only 10% claimed it was easier to ask ChatGPT.

Conclusion: Patients with mental health disorders were more satisfied with responses from their psychiatrists than from chatbots, and satisfaction with chatbots' knowledge on mental disorders and medications was still too low to justify their usage in these patients.

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来源期刊
Croatian Medical Journal
Croatian Medical Journal 医学-医学:内科
CiteScore
3.00
自引率
5.30%
发文量
105
审稿时长
6-12 weeks
期刊介绍: Croatian Medical Journal (CMJ) is an international peer reviewed journal open to scientists from all fields of biomedicine and health related research. Although CMJ welcomes all contributions that increase and expand on medical knowledge, the two areas are of the special interest: topics globally relevant for biomedicine and health and medicine in developing and emerging countries.
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