旅游业和酒店业的情商：文献计量学分析

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-03-07 DOI:10.1016/j.ijhm.2025.104141

Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn

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引用次数: 0

摘要

情商是旅游和酒店文学中引起关注的一个话题。然而，对情商的理解是多种多样的，有多种理论和方法的观点。本研究分析了旅游业和酒店业情商方面的出版物，并评估了这方面的最新进展。对97项研究的文献计量分析揭示了主题的复杂多样性和广度，并确定了9个主题集群。对关键词及其分组的分析揭示了相关主题的广泛交织。虽然论文中使用的一些术语在理论上是相同的，但没有研究将它们在实践中联系起来。这些主题的相互联系表明，不应该孤立地看待情商。结果还指出了在实际意义和可能的改进方面的缺点，需要在未来的研究方法上加以考虑。

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Emotional intelligence in tourism and hospitality: A bibliometric analysis

Emotional intelligence is a topic that has gained attention in the tourism and hospitality literature. However, the understanding of emotional intelligence is diverse, with multiple theoretical and methodological perspectives. This study analyzes publications on emotional intelligence in tourism and hospitality and assesses the state of the art. A bibliometric analysis of 97 studies reveals the complex diversity and breadth of the topic and identifies nine thematic clusters. The analysis of the keywords and their groupings revealed an extensive interweaving of related themes. Although some of the terms used in the papers are theoretically the same, no study links them in practice. The interconnectedness of these themes suggests that emotional intelligence should not be approached in isolation. The results also indicate shortcomings in the practical implications and possible improvements to be considered methodologically in future research.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.