弱势群体公共服务中的数字包容：公共服务生态系统理论视角下的研究主题与目标-行动框架系统回顾

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly Pub Date : 2025-03-06 DOI:10.1016/j.giq.2025.102019

Hui Liu, Qingshan Zhou, Shuang Liang

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引用次数: 0

摘要

确保弱势群体获得数字公共服务是数字政府和数字包容研究中的一个关键问题。绘制这一领域的研究轨迹对于促进学者和政策制定者之间的系统理解至关重要。本研究以更新的2020 PRISMA声明为指导，通过数据库识别、搜索策略制定、文章选择、数据提取、综合分析五个步骤进行系统的文献综述。在Web of Science、Scopus和DGRL三个数据库中检索2014年及以后发表的同行评议的实证研究。本研究以公共服务生态系统理论为理论视角，分析了研究主题的分布，构建了目标-行动框架。该框架不仅完善了公共服务中数字包容的概念，而且为利益相关者提供了实用指南。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Digital inclusion in public services for vulnerable groups: A systematic review for research themes and goal-action framework from the lens of public service ecosystem theory

Ensuring access to digital public services for vulnerable groups is a critical issue in digital government and digital inclusion research. Mapping the research trajectory in this domain is essential for fostering a systematic understanding among scholars and policymakers. Guided by the updated 2020 PRISMA statement, this study conducts a systematic literature review following five steps: database identification, search strategy development, article selection, data extraction, and synthesis and analysis. Three databases including Web of Science, Scopus and DGRL are searched for peer-reviewed empirical studies published from 2014 or later. Using the Public Service Ecosystem theory as a theoretical lens, this study makes two key contributions: analyzing the distribution of research themes and developing a goal-action framework. This framework not only refines the concept of digital inclusion in public services but also serves as a practical guide for stakeholders.

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来源期刊

Government Information Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

15.70

自引率

16.70%

发文量

106

期刊介绍： Government Information Quarterly (GIQ) delves into the convergence of policy, information technology, government, and the public. It explores the impact of policies on government information flows, the role of technology in innovative government services, and the dynamic between citizens and governing bodies in the digital age. GIQ serves as a premier journal, disseminating high-quality research and insights that bridge the realms of policy, information technology, government, and public engagement.