Zelal Kharaba, Ahmad Al-Azayzih, Sayer Al-Azzam, Anan Jarab, Hisham E Hasan, Dania Rahhal, Feras Jirjees, Khalid A Al-Kubaisi, Monia H Aljumah, Faris El-Dahiyat, Sara Meer, Mohammad A Y Alqudah, Mamoon A Aldeyab, Karem H Alzoubi
{"title":"阿联酋社区药房有效沟通的障碍：公众对加强患者-药剂师互动和政策制定的看法。","authors":"Zelal Kharaba, Ahmad Al-Azayzih, Sayer Al-Azzam, Anan Jarab, Hisham E Hasan, Dania Rahhal, Feras Jirjees, Khalid A Al-Kubaisi, Monia H Aljumah, Faris El-Dahiyat, Sara Meer, Mohammad A Y Alqudah, Mamoon A Aldeyab, Karem H Alzoubi","doi":"10.1080/20523211.2025.2460744","DOIUrl":null,"url":null,"abstract":"<p><strong>Background: </strong>Community pharmacies serve as accessible points of care, offering essential services such as medication dispensing, health consultations, vaccinations, and chronic disease management, thereby playing a critical role in the healthcare system. This study aims to identify and evaluate the factors that obstruct general public-pharmacist interactions, providing insights to enhance pharmacy environments.</p><p><strong>Methods: </strong>A total of 406 general publics were surveyed using a validated questionnaire. Statistical analysis was performed with categorical variables presented as frequencies and percentages, and continuous variables as medians with 95% confidence intervals. Binary regression models were used to explore the relationships between sociodemographic characteristics and communication barriers, with a significance level set at <i>p</i> < 0.05 for all analyses.</p><p><strong>Results: </strong>The primary reasons for pharmacy visits were collecting prescription medications (61.58%) and purchasing OTC products (55.17%), while health screenings were less common (9.11%). Barriers to effective communication included crowded environments (61.58%), limited counseling time (45.81%), and lack of privacy (45.07%). Binary logistic regression revealed that participants who visited the pharmacy weekly were 5.5 times more likely to experience high environmental barriers (OR: 5.502, <i>p</i> = 0.002), while interacting with younger pharmacists increased the likelihood of personal barriers (OR: 12.357, <i>p</i> = 0.025). Pharmacy proximity (75.12%) and shorter waiting times (47.29%) were the most influential factors in pharmacy preference, while additional services had minimal impact (20.2%).</p><p><strong>Conclusion: </strong>Effective communication is crucial in community pharmacies for high-quality healthcare. This study identifies key barriers in the UAE and offers insights into targeted interventions to improve communication and public satisfaction.</p>","PeriodicalId":16740,"journal":{"name":"Journal of Pharmaceutical Policy and Practice","volume":"18 1","pages":"2460744"},"PeriodicalIF":3.3000,"publicationDate":"2025-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11827033/pdf/","citationCount":"0","resultStr":"{\"title\":\"Barriers to effective communication in UAE community pharmacies: general public perspectives on enhancing patient-pharmacist interaction and policy development.\",\"authors\":\"Zelal Kharaba, Ahmad Al-Azayzih, Sayer Al-Azzam, Anan Jarab, Hisham E Hasan, Dania Rahhal, Feras Jirjees, Khalid A Al-Kubaisi, Monia H Aljumah, Faris El-Dahiyat, Sara Meer, Mohammad A Y Alqudah, Mamoon A Aldeyab, Karem H Alzoubi\",\"doi\":\"10.1080/20523211.2025.2460744\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><strong>Background: </strong>Community pharmacies serve as accessible points of care, offering essential services such as medication dispensing, health consultations, vaccinations, and chronic disease management, thereby playing a critical role in the healthcare system. This study aims to identify and evaluate the factors that obstruct general public-pharmacist interactions, providing insights to enhance pharmacy environments.</p><p><strong>Methods: </strong>A total of 406 general publics were surveyed using a validated questionnaire. Statistical analysis was performed with categorical variables presented as frequencies and percentages, and continuous variables as medians with 95% confidence intervals. Binary regression models were used to explore the relationships between sociodemographic characteristics and communication barriers, with a significance level set at <i>p</i> < 0.05 for all analyses.</p><p><strong>Results: </strong>The primary reasons for pharmacy visits were collecting prescription medications (61.58%) and purchasing OTC products (55.17%), while health screenings were less common (9.11%). Barriers to effective communication included crowded environments (61.58%), limited counseling time (45.81%), and lack of privacy (45.07%). Binary logistic regression revealed that participants who visited the pharmacy weekly were 5.5 times more likely to experience high environmental barriers (OR: 5.502, <i>p</i> = 0.002), while interacting with younger pharmacists increased the likelihood of personal barriers (OR: 12.357, <i>p</i> = 0.025). Pharmacy proximity (75.12%) and shorter waiting times (47.29%) were the most influential factors in pharmacy preference, while additional services had minimal impact (20.2%).</p><p><strong>Conclusion: </strong>Effective communication is crucial in community pharmacies for high-quality healthcare. This study identifies key barriers in the UAE and offers insights into targeted interventions to improve communication and public satisfaction.</p>\",\"PeriodicalId\":16740,\"journal\":{\"name\":\"Journal of Pharmaceutical Policy and Practice\",\"volume\":\"18 1\",\"pages\":\"2460744\"},\"PeriodicalIF\":3.3000,\"publicationDate\":\"2025-02-13\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11827033/pdf/\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Pharmaceutical Policy and Practice\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/20523211.2025.2460744\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"2025/1/1 0:00:00\",\"PubModel\":\"eCollection\",\"JCR\":\"Q1\",\"JCRName\":\"HEALTH POLICY & SERVICES\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Pharmaceutical Policy and Practice","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/20523211.2025.2460744","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2025/1/1 0:00:00","PubModel":"eCollection","JCR":"Q1","JCRName":"HEALTH POLICY & SERVICES","Score":null,"Total":0}
Barriers to effective communication in UAE community pharmacies: general public perspectives on enhancing patient-pharmacist interaction and policy development.
Background: Community pharmacies serve as accessible points of care, offering essential services such as medication dispensing, health consultations, vaccinations, and chronic disease management, thereby playing a critical role in the healthcare system. This study aims to identify and evaluate the factors that obstruct general public-pharmacist interactions, providing insights to enhance pharmacy environments.
Methods: A total of 406 general publics were surveyed using a validated questionnaire. Statistical analysis was performed with categorical variables presented as frequencies and percentages, and continuous variables as medians with 95% confidence intervals. Binary regression models were used to explore the relationships between sociodemographic characteristics and communication barriers, with a significance level set at p < 0.05 for all analyses.
Results: The primary reasons for pharmacy visits were collecting prescription medications (61.58%) and purchasing OTC products (55.17%), while health screenings were less common (9.11%). Barriers to effective communication included crowded environments (61.58%), limited counseling time (45.81%), and lack of privacy (45.07%). Binary logistic regression revealed that participants who visited the pharmacy weekly were 5.5 times more likely to experience high environmental barriers (OR: 5.502, p = 0.002), while interacting with younger pharmacists increased the likelihood of personal barriers (OR: 12.357, p = 0.025). Pharmacy proximity (75.12%) and shorter waiting times (47.29%) were the most influential factors in pharmacy preference, while additional services had minimal impact (20.2%).
Conclusion: Effective communication is crucial in community pharmacies for high-quality healthcare. This study identifies key barriers in the UAE and offers insights into targeted interventions to improve communication and public satisfaction.
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