沙特阿拉伯牙科诊所在线评论的内容分析

IF 2.3 Q3 DENTISTRY, ORAL SURGERY & MEDICINE

Saudi Dental Journal Pub Date : 2024-12-01 DOI:10.1016/j.sdentj.2024.11.003

Suliman Abdulkarim Alsaeed , Lulu Ahmed Alyahya , Maha Naser Alharbi , Norah Nasser Alazaz , Mashael Abdullah Baeshen

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引用次数: 0

摘要

在线评论已经成为患者分享宝贵意见和经验的热门平台。分析这些评论提供了对所接受服务的患者观点的见解，这些见解可能无法通过传统的患者调查获得。本研究旨在研究沙特阿拉伯（SA）三个主要城市牙科诊所b谷歌评论的内容、流行程度和分布。一项观察性研究收集了2022年1月至2024年1月期间发表的关于南澳牙科诊所的100篇综述。对差评进行提取，并根据差评的内容划分为6个域和17个子域。总共收集了34931万份评论，其中绝大多数是正面的（61%）。与其他城市相比，吉达牙科诊所的平均评分在统计上显著提高。达曼的差评和一星评级相对较高。对南澳牙科诊所最常见的投诉包括糟糕的体验、糟糕的结果、对牙医的不诚实或不信任、漫长的等待时间和昂贵的治疗。监测这些审查是质量控制的一个重要方面，为审查趋势和南非牙科诊所面临的最普遍的患者问题提供有价值的见解。

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Content analysis of online reviews for dental clinics in Saudi Arabia

Online reviews have become a popular platform for patients to share their valuable comments and experiences. Analyzing these reviews provides insights into patient perspectives regarding the services received, insights that may not be captured through traditional patient surveys. This study aimed to examine the content, prevalence, and distribution of Google reviews for dental clinics in three major cities in Saudi Arabia (SA). An observational study was performed by collecting Google reviews published between January 2022 and January 2024 about dental clinics in SA. Negative reviews were extracted and categorized into six domains and 17 sub-domains based on their content. A total of 34,931 Google reviews were collected, with a predominant majority being positive (61%). Statistically significant higher mean ratings were observed for dental clinics in Jeddah compared to those in other cities. Dammam had a relatively higher number of negative reviews and 1-star ratings. The most commonly cited complaints against dental clinics in SA included bad experiences, poor outcomes, dishonesty or distrust towards dentists, long waiting times, and expensive treatments. Monitoring these reviews is a crucial aspect of quality control, providing valuable insights into review trends and the most prevalent patient concerns faced by dental clinics in SA.

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来源期刊

Saudi Dental Journal DENTISTRY, ORAL SURGERY & MEDICINE-

CiteScore

3.60

自引率

0.00%

发文量

审稿时长

22 weeks

期刊介绍： Saudi Dental Journal is an English language, peer-reviewed scholarly publication in the area of dentistry. Saudi Dental Journal publishes original research and reviews on, but not limited to: • dental disease • clinical trials • dental equipment • new and experimental techniques • epidemiology and oral health • restorative dentistry • periodontology • endodontology • prosthodontics • paediatric dentistry • orthodontics and dental education Saudi Dental Journal is the official publication of the Saudi Dental Society and is published by King Saud University in collaboration with Elsevier and is edited by an international group of eminent researchers.