A multi-dimensional evaluation system for e-government development: Based on complex systems theory

Governments are increasingly placing an emphasis on the long-term growth of e-government development. However, the evaluation of e-government development is still in its infancy. The current research proposes a multi-dimensional evaluation system of e-government development based on Complex Systems Theory. Accordingly, we extracted three dimensions with 17 criteria and collected actual data of e-government development from 17 cities in Shandong, China as an example. The Analytic Hierarchy Process-Entropy Method (AHP-EM) was employed to correctly and objectively evaluate the performance of e-government development. Furthermore, we analyze the current situations and deficiencies of e-government development in each city of Shandong, China and offer recommendations for sustainable e-government development using geographical distribution maps and radar graph.