Other-oriented emotional intelligence, OCBs, and job performance: a relational perspective.

In this study, we draw on social identity and social exchange theory to propose pathways via which emotional intelligence directed toward others in the organization has an impact on employee effectiveness. Findings from 122 supervisor-employee dyads showed that employees' other-oriented emotional intelligence is related to their organizational citizenship behaviors (OCBs) via the mechanisms of building high-quality exchanges with one's leaders and coworkers. We theorize and find evidence for unique mechanisms involved in mediating the effects of other-oriented emotional intelligence on taking charge and helping. Furthermore, both helping others and taking charge influenced performance ratings. We discuss theoretical and practical implications as well as limitations and areas for future research.