超越网站技术合规性:确定和评估国家旅游组织网站上的无障碍旅游价值链信息内容

IF 7.3 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Trinidad Domínguez Vila, Simon Darcy
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摘要

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Beyond technical website compliance: Identifying and assessing accessible tourism value chain information content on national tourism organisation websites
COVID-19 has produced numerous changes in the tourism sector, accelerating the transition to digitally based offers. Today, most tourists use the internet, including people with disability, the elderly, families with children and others with access needs. However, while there have been many studies examining the technical access compliance of websites, there have been no studies that have examined the access information content across the accessible tourism value chain. Thus, the aim of this study is to analyse the access information content provided about the accessible tourism value chain on official national tourism organisation websites. The sample was 198 websites; the findings showed there is a general lack of quality and quantity in the information on the accessible tourism value chain. There were major problems with the visibility, level of detail, correctness and completeness of information. This finding has implications for the appropriateness, effectiveness, efficiency and sustainability of accessible tourism content offerings for people with disability and others with access needs, and the opportunity generated by the use of online resources and tools for destination regions.
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来源期刊
CiteScore
15.60
自引率
3.40%
发文量
99
审稿时长
59 days
期刊介绍: Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
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