是什么阻止了这个进程？从利益相关者的角度分析无障碍旅游的障碍

IF 8.9 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Destination Marketing & Management Pub Date : 2024-12-06 DOI:10.1016/j.jdmm.2024.100879

Lucía Rubio-Escuderos , Francisco Javier Ullán de la Rosa , Hugo García-Andreu

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引用次数: 0

摘要

残疾人在旅行时仍然会遇到许多障碍。本研究旨在找出阻碍旅游地通达性发展的因素。为此，我们开发了一个利益相关者分析，使用西班牙科斯塔布兰卡作为案例研究。采用定性方法，收集了无障碍旅游利益相关者的见解。数据通过83个半结构化访谈收集。研究揭示了利益相关者之间的非合作关系和冲突，这些都是无障碍旅游的障碍。其中包括公司和非残疾客户对残疾游客的歧视，立法不一致，或与通用设计实施相关的挑战。

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What is stopping the process? Analysis of obstacles to accessible tourism from a stakeholders' perspective

People with disabilities still encounter many hurdles when traveling. This study aims at identifying the factors hindering the development of accessibility in tourist destinations. To this end, we developed a stakeholder analysis using the Spanish Costa Blanca as a case study. Employing a qualitative approach, insights from accessible tourism stakeholders were gathered. Data was collected through 83 semi-structured interviews. The research revealed instances of non-collaborative relationships and conflicts among stakeholders, which are acting as obstacles to accessible tourism. Among others, discrimination by firms and non-disabled customers to tourists with disabilities, inconsistencies in legislation, or challenges associated with the implementation of Universal Design.

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来源期刊

Journal of Destination Marketing & Management Multiple-

CiteScore

18.60

自引率

3.60%

发文量

审稿时长

43 days

期刊介绍： The Journal of Destination Marketing & Management (JDMM) is an international journal that focuses on the study of tourist destinations, specifically their marketing and management. It aims to provide a critical understanding of all aspects of destination marketing and management, considering their unique contexts in terms of policy, planning, economics, geography, and history. The journal seeks to develop a strong theoretical foundation in this field by incorporating knowledge from various disciplinary approaches. Additionally, JDMM aims to promote critical thinking and innovation in destination marketing and management, expand the boundaries of knowledge, and serve as a platform for international idea exchange.