Gender, social protection systems and street-level bureaucrats

Street-level bureaucrats are the “human face” of social protection delivery systems around the world. To date, most social protection literature approaches questions of gender with respect to policy and programme design and expected and unexpected outcomes. Mounting interest in gender-responsive and rights-based social protection systems, however, additionally begs a focus on the gendered individuals who mediate the relationship between citizens and these systems, representing the State as duty bearer of realizing the right to social protection. Much of the existing work on street-level bureaucrats (SLBs) focuses on their use of discretion in frontline work and how this shapes beneficiary experiences. This article adapts and extends Durose and Lowndes' (2024) framework for understanding gender and SLB discretion: 1) as shaped by the gendered laws, policies and guidance of institutions where SLBs work, 2) as reflective of SLBs as gendered actors, and 3) as having gendered effects on policy beneficiaries. While their framework was developed in a high-income context and to understand a different sector (policing), these three analytical propositions hold for SLBs in social protection systems. Yet, we suggest that understanding the role of SLBs in social protection systems requires two additional considerations from a human rights perspective: 4) discretion as shaped by the gendered social, political and economic contexts in which SLBs operate and social protection systems exist, and 5) moving beyond discretion, SLBs as rights-holders themselves, of the right to social security and the right to decent work. The article develops this framework in conversation with scholarship on social protection systems in the broad range of contexts in which they operate. In doing so, the article offers an analytical contribution to the emerging literature on gender-responsive social protection systems from a “frontline delivery” and human rights perspective, including their relation to Sustainable Development Goals 5 – gender equality – and 1.3 – social protection systems for all.