情绪劳动、工作倦怠和情绪智力之间的关系：结合荟萃分析和结构方程模型的分析。

IF 2.7 3区心理学 Q1 PSYCHOLOGY, MULTIDISCIPLINARY

BMC Psychology Pub Date : 2024-11-18 DOI:10.1186/s40359-024-02167-w

Yin-Che Chen, Zhi-Ling Huang, Hui-Chuang Chu

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引用次数: 0

摘要

本研究采用元分析设计，结合结构方程模型，探讨情绪劳动（EL）、工作倦怠（JB）和情绪智力（EI）之间的关系，并对模型进行验证。结果显示，情绪劳动（EL）与工作倦怠（JB）呈显著正相关，情绪智力（EI）与情绪劳动（EL）呈显著正相关，情绪智力（EI）与工作倦怠（JB）呈显著负相关。SEM 参数估计值均为正值，达到显著性水平，符合基本拟合标准。EL 对 JB 的总效应量为 0.289，等于直接效应量和间接效应量之和（0.371-0.082）。这一结果表明，EL 通过 EI 影响了 JB，验证了调节效应的存在。最后，对研究结果进行了讨论，并提出了切实可行的建议。

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Relationships between emotional labor, job burnout, and emotional intelligence: an analysis combining meta-analysis and structural equation modeling.

The present study adopted a meta-analysis design that incorporated structural equation modeling to explore the relationships between emotional labor (EL), job burnout (JB), and emotional intelligence (EI), and enable model validation. The results revealed that EL and JB were significantly and positively correlated, that EI was significantly and positively correlated with EL, and that EI was significantly and negatively correlated with JB. The SEM parameter estimation values were all positive, reaching the level of significance and meeting the basic fit criteria. The total effect size of EL on JB was 0.289, which was equal to the sum of the direct and indirect effect sizes (0.371-0.082). This result indicated that EL affected JB through EI, validating the presence of a moderating effect. Finally, the results were discussed, and practical suggestions were proposed.

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来源期刊

BMC Psychology Psychology-Psychology (all)

CiteScore

3.90

自引率

2.80%

发文量

265

审稿时长

24 weeks

期刊介绍： BMC Psychology is an open access, peer-reviewed journal that considers manuscripts on all aspects of psychology, human behavior and the mind, including developmental, clinical, cognitive, experimental, health and social psychology, as well as personality and individual differences. The journal welcomes quantitative and qualitative research methods, including animal studies.