打破欠费文化：对巴基斯坦公用事业干预的定性分析

IF 3.8 3区经济学 Q3 ENERGY & FUELS

Utilities Policy Pub Date : 2024-10-30 DOI:10.1016/j.jup.2024.101850

Husnain Fateh Ahmad , Ayesha Ali , Robyn C. Meeks , Victoria Plutshack , Zhenxuan Wang , Javed Younas

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引用次数: 0

摘要

可靠的电力供应对经济增长至关重要，但财务挑战可能会影响服务质量。在巴基斯坦卡拉奇，当地电力公司采取了干预措施，以减少损失并提高账单收入回收率。干预措施增加了改善基础设施的预算，提供了员工激励措施，并扩大了客户参与活动。我们采用定性技术研究了管理人员和客户对干预措施的看法以及产生干预效果的机制。管理者认为多管齐下的干预措施提高了信任度，减轻了 COVID-19 大流行的影响，而客户则表示信任度没有提高，主要关注的是基础设施的改善。

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Breaking the culture of nonpayment: A qualitative analysis of utility intervention in Pakistan

Reliable electricity access is vital to economic growth, though financial challenges can undermine service quality. In Karachi, Pakistan, the local utility intervened to reduce losses and improve bill revenue recovery. The intervention increased budgets to improve infrastructure, provided staff incentives, and expanded customer engagement activities. We employ qualitative techniques to study managers' and customers’ perceptions of the intervention and the mechanisms driving its effects. While managers credit the multi-pronged nature of the intervention for increasing trust and mitigating the effects of the COVID-19 pandemic, customers report no increase in trust and focus primarily on infrastructure improvements.

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来源期刊

Utilities Policy ENERGY & FUELS-ENVIRONMENTAL SCIENCES

CiteScore

6.80

自引率

10.00%

发文量

审稿时长

66 days

期刊介绍： Utilities Policy is deliberately international, interdisciplinary, and intersectoral. Articles address utility trends and issues in both developed and developing economies. Authors and reviewers come from various disciplines, including economics, political science, sociology, law, finance, accounting, management, and engineering. Areas of focus include the utility and network industries providing essential electricity, natural gas, water and wastewater, solid waste, communications, broadband, postal, and public transportation services. Utilities Policy invites submissions that apply various quantitative and qualitative methods. Contributions are welcome from both established and emerging scholars as well as accomplished practitioners. Interdisciplinary, comparative, and applied works are encouraged. Submissions to the journal should have a clear focus on governance, performance, and/or analysis of public utilities with an aim toward informing the policymaking process and providing recommendations as appropriate. Relevant topics and issues include but are not limited to industry structures and ownership, market design and dynamics, economic development, resource planning, system modeling, accounting and finance, infrastructure investment, supply and demand efficiency, strategic management and productivity, network operations and integration, supply chains, adaptation and flexibility, service-quality standards, benchmarking and metrics, benefit-cost analysis, behavior and incentives, pricing and demand response, economic and environmental regulation, regulatory performance and impact, restructuring and deregulation, and policy institutions.