{"title":"人工智能意识与员工相关成果:对酒店业文献的系统回顾和未来研究框架","authors":"Selim Bakir , Tarik Dogru , Anil Bilgihan , Baker Ayoun","doi":"10.1016/j.ijhm.2024.103973","DOIUrl":null,"url":null,"abstract":"<div><div>Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might lead to adverse employee-related outcomes, such as job replacement threats, job insecurity, and higher turnover. However, the findings from limited research on this phenomenon are inconclusive. This study aims to systematically review the extant literature on the relationship between AI awareness and employee-related outcomes in the hospitality industry. Based on the fundamental theories, central assumptions, and constructs that underpin existing research, we identify the gaps in the existing literature, develop a conceptual framework that holistically explains the relationship between AI awareness and employee-related outcomes, and propose future research directions. The findings make significant contributions to the extant literature and provide hospitality executives with insights to promote increased employee engagement and facilitate positive awareness regarding AI applications in the workplace, ultimately improving employee retention.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103973"},"PeriodicalIF":9.9000,"publicationDate":"2024-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research\",\"authors\":\"Selim Bakir , Tarik Dogru , Anil Bilgihan , Baker Ayoun\",\"doi\":\"10.1016/j.ijhm.2024.103973\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><div>Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might lead to adverse employee-related outcomes, such as job replacement threats, job insecurity, and higher turnover. However, the findings from limited research on this phenomenon are inconclusive. This study aims to systematically review the extant literature on the relationship between AI awareness and employee-related outcomes in the hospitality industry. Based on the fundamental theories, central assumptions, and constructs that underpin existing research, we identify the gaps in the existing literature, develop a conceptual framework that holistically explains the relationship between AI awareness and employee-related outcomes, and propose future research directions. The findings make significant contributions to the extant literature and provide hospitality executives with insights to promote increased employee engagement and facilitate positive awareness regarding AI applications in the workplace, ultimately improving employee retention.</div></div>\",\"PeriodicalId\":48444,\"journal\":{\"name\":\"International Journal of Hospitality Management\",\"volume\":\"124 \",\"pages\":\"Article 103973\"},\"PeriodicalIF\":9.9000,\"publicationDate\":\"2024-10-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Hospitality Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0278431924002858\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924002858","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research
Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might lead to adverse employee-related outcomes, such as job replacement threats, job insecurity, and higher turnover. However, the findings from limited research on this phenomenon are inconclusive. This study aims to systematically review the extant literature on the relationship between AI awareness and employee-related outcomes in the hospitality industry. Based on the fundamental theories, central assumptions, and constructs that underpin existing research, we identify the gaps in the existing literature, develop a conceptual framework that holistically explains the relationship between AI awareness and employee-related outcomes, and propose future research directions. The findings make significant contributions to the extant literature and provide hospitality executives with insights to promote increased employee engagement and facilitate positive awareness regarding AI applications in the workplace, ultimately improving employee retention.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.