数字服务化战略与商业模式创新：知识密集型商业服务的作用

IF 3.7 3区管理学 Q2 BUSINESS

Journal of Engineering and Technology Management Pub Date : 2024-10-01 DOI:10.1016/j.jengtecman.2024.101846

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引用次数: 0

摘要

一些关于数字服务化战略的研究强调，这些战略的实施与某种形式的商业模式创新密切相关。为了参与这些创新项目，企业需要拓展内部知识和技能，同时利用外部组织在服务化过程中为其提供支持。迄今为止，人们对与这类知识密集型服务提供商建立新关系的组织内部因素知之甚少。本文采用了一种配置方法来研究知识密集型关系在数字服务化战略中的作用。研究结果建立在对意大利 B2B 制造商进行结构化调查和半结构化访谈的基础上。该研究为数字服务化文献做出了贡献，它显示了导致企业与不同类型的知识密集型服务外部提供商发展关系的条件，突出了企业规模、数字化准备程度、内部承诺和特定招聘计划在数字服务化路径中的作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Digital servitization strategies and business model innovation: The role of knowledge-intensive business services

Several studies on digital servitization strategies highlight that their implementation is closely associated with some form of business model innovation. In order to engage in these innovation projects, firms need to expand their internal knowledge and skills while leveraging external organizations that support them in their servitization journey. To date, little is known about the intra-organizational factors accounting for the activation of new relationships with such knowledge-intensive service providers. This paper adopts a configurational approach for investigating the role of knowledge-intensive relationships in digital servitization strategies. Findings are founded on a multi-method investigation based on a structured survey and semi-structured interviews to Italian B2B manufacturers. The study contributes to the digital servitization literature showing the conditions that lead firms to develop relationships with different types of external providers of knowledge-intensive services, highlighting the role of firm’s size, digital readiness, internal commitment, and specific hiring programs in digital servitization paths.

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来源期刊

Journal of Engineering and Technology Management 管理科学-工程：工业

CiteScore

8.00

自引率

6.20%

发文量

审稿时长

>12 weeks

期刊介绍： The Journal of Engineering and Technology Management (JET-M) is an international scholarly refereed research journal which aims to promote the theory and practice of technology, innovation, and engineering management. The journal links engineering, science, and management disciplines. It addresses the issues involved in the planning, development, and implementation of technological capabilities to shape and accomplish the strategic and operational objectives of an organization. It covers not only R&D management, but also the entire spectrum of managerial concerns in technology-based organizations. This includes issues relating to new product development, human resource management, innovation process management, project management, technological fusion, marketing, technological forecasting and strategic planning. The journal provides an interface between technology and other corporate functions, such as R&D, marketing, manufacturing and administration. Its ultimate goal is to make a profound contribution to theory development, research and practice by serving as a leading forum for the publication of scholarly research on all aspects of technology, innovation, and engineering management.