主要靠 "直觉":澳大利亚体育媒体中的网络仇恨、不文明评论和内容节制

IF 3.2 1区 文学 Q1 COMMUNICATION
Merryn Sherwood
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引用次数: 0

摘要

有证据表明,在与体育相关的社交媒体页面上,网络仇恨言论正在大幅增加,但有关体育和媒体组织如何管理这些言论的研究却较少。本研究通过对澳大利亚体育和媒体机构的社交媒体和通讯工作人员进行定性访谈(16 人),探讨了澳大利亚体育媒体的内容审核管理问题。研究发现,内容审核,即审核和删除社交媒体帖子下的评论,大多是作为内容创作工作的补充。媒体和体育组织处理网络仇恨和不文明行为的策略大多相同,受访者使用了一些自动过滤器,但大多是手动隐藏、删除和屏蔽评论和用户,以 "清理 "他们的空间。总体而言,缺乏指导审核工作的正式准则和政策。相反,内容管理的工作依赖于个人的行动,他们承担着重大的个人责任,并制定了个人应对机制来处理这项工作。这项研究的重点是体育和媒体组织中的交流人员,为日益增长的体育运动中的网络仇恨研究领域提供了一个不同的重要视角。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
It’s ‘Gut Feeling’ Mostly: Online Hate, Uncivil Comments and Content Moderation in Australian Sports Media
There is evidence that online hate speech is increasing significantly on social media pages related to sport, but less research on how sport and media organisations are managing it. This research explored the management of content moderation in Australian sport media through qualitative interviews (16) with social media and communications staff in Australian sport and media organisations. It found that content moderation, or the moderating and removal of comments under social media posts, happened mostly as an addition to content creation work. Strategies for dealing with online hate and incivility were mostly the same between media and sport organisations, interviewees used some automated filters, but mostly manually hid, deleted and blocked comments and users to ‘clean’ their spaces. Overall there was a lack of formal guidelines and policies to direct moderation. Instead the work of content moderation was reliant on the actions of individuals, who took it on with a significant level of personal responsibility, and developed individual coping mechanisms to deal with the work. With its focus on communication staff in sport and media organisations this research contributes a different and important perspective to the growing field of research of online hate in sport.
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来源期刊
CiteScore
7.00
自引率
11.10%
发文量
44
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