Jef J. J. van den Hout, Orin C. Davis, Siem Buseyne
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This study adds practical value to the research by providing proof-of-concept for an intervention that promotes team flow in business teams. This cross-case-study of 15 teams across five different organizations uses the Team Flow Monitor as a barometer of team health and dynamics, which in turn serves as the centerpiece of an iterative intervention protocol for leading/guiding teams in targeted self-reflection that can generate virtuous cycles of improving dynamics and performance. In addition to a significant amount of qualitative data confirming the efficacy of the intervention in enabling teams to overcome obstacles and experience more team flow, quantitative analysis of Team Flow Monitor scores showed an increase on average team flow scores across the teams over the course of the intervention (Cohen's <i>d</i> = 0.6). 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引用次数: 0
摘要
团队合作研究中的一个重要问题是,如何最大限度地提高团队绩效,以及团队动力和协作过程的各个方面。先前的研究表明,当团队成员为实现共同目标而合作时,他们会共同体验到团队流动(团队流动;在个人和团队层面同时出现的最佳体验,包括深度专注和开展活动的内在动力),团队的绩效会显著提高,团队成员在个人和团队层面都会体验到许多积极的结果。研究的进一步进展是建立了一个团队流动模型,找到了一种衡量这一概念的方法,并在商业团队中取得了定性结果,从而证实了团队流动的各个要素是如何相互作用以产生积极体验和更高绩效的。本研究为促进商业团队团队流动的干预措施提供了概念验证,从而为研究增添了实用价值。这项对五个不同组织的 15 个团队进行的交叉案例研究将团队流程监控器作为团队健康和活力的晴雨表,进而作为迭代干预方案的核心,用于领导/指导团队进行有针对性的自我反思,从而产生改善活力和绩效的良性循环。除了大量定性数据证实了干预措施在帮助团队克服障碍和体验更多团队流动方面的功效外,对团队流动监测得分的定量分析也显示,在干预过程中,各团队的平均团队流动得分都有所提高(Cohen's d = 0.6)。本文讨论了将团队流动研究转化为实地情况的意义,以及团队流动监测器的进一步潜在用途。
An important question in teamwork research is how to maximize performance and the aspects of the team's dynamics and collaboration process that underpin it. Prior research has shown that when team members who are collaborating towards a common purpose experience flow together (team flow; optimal experiences that occur simultaneously at the individual and team levels, entailing deep focus and intrinsic motivation to perform an activity), the team significantly improves its performance and team members experience many positive results at both the individual and team levels. Further advances have built a model of team flow and a means for measuring the construct, as well as qualitative results in business teams to confirm how the elements of team flow interact to generate the positive experiences and higher performance. This study adds practical value to the research by providing proof-of-concept for an intervention that promotes team flow in business teams. This cross-case-study of 15 teams across five different organizations uses the Team Flow Monitor as a barometer of team health and dynamics, which in turn serves as the centerpiece of an iterative intervention protocol for leading/guiding teams in targeted self-reflection that can generate virtuous cycles of improving dynamics and performance. In addition to a significant amount of qualitative data confirming the efficacy of the intervention in enabling teams to overcome obstacles and experience more team flow, quantitative analysis of Team Flow Monitor scores showed an increase on average team flow scores across the teams over the course of the intervention (Cohen's d = 0.6). Implications for translating team flow research to field situations are discussed, along with further potential uses of the Team Flow Monitor.
期刊介绍:
The purpose of Human Factors and Ergonomics in Manufacturing & Service Industries is to facilitate discovery, integration, and application of scientific knowledge about human aspects of manufacturing, and to provide a forum for worldwide dissemination of such knowledge for its application and benefit to manufacturing industries. The journal covers a broad spectrum of ergonomics and human factors issues with a focus on the design, operation and management of contemporary manufacturing systems, both in the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. The inter- and cross-disciplinary nature of the journal allows for a wide scope of issues relevant to manufacturing system design and engineering, human resource management, social, organizational, safety, and health issues. Examples of specific subject areas of interest include: implementation of advanced manufacturing technology, human aspects of computer-aided design and engineering, work design, compensation and appraisal, selection training and education, labor-management relations, agile manufacturing and virtual companies, human factors in total quality management, prevention of work-related musculoskeletal disorders, ergonomics of workplace, equipment and tool design, ergonomics programs, guides and standards for industry, automation safety and robot systems, human skills development and knowledge enhancing technologies, reliability, and safety and worker health issues.