关于酒店业冲突管理的系统文献综述：建立基于资源的多方利益相关者冲突管理框架

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI:10.1016/j.ijhm.2024.103937

{"title":"关于酒店业冲突管理的系统文献综述：建立基于资源的多方利益相关者冲突管理框架","authors":"","doi":"10.1016/j.ijhm.2024.103937","DOIUrl":null,"url":null,"abstract":"<div><div>The hospitality industry has long recognised the need for effective conflict-management. By adopting a theory-informed systematic review approach to analyse 108 journal articles on hospitality conflicts, this study examines the conceptualisations and research trends in conflict and conflict management in the hospitality context. A multi-stakeholder, resource-based conflict-management framework is developed to resolve conflicts within hospitality organisations. Underpinned by stakeholder theory and conservation resource theory, this study highlights the vitality of adopting a multi-stakeholder lens and incorporating the role of individual and organisational resources in determining behavioural outcomes and corresponding strategies to deal with conflict.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9000,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"A systematic literature review of conflict management in hospitality: Towards a multi-stakeholder resource-based conflict-management framework\",\"authors\":\"\",\"doi\":\"10.1016/j.ijhm.2024.103937\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><div>The hospitality industry has long recognised the need for effective conflict-management. By adopting a theory-informed systematic review approach to analyse 108 journal articles on hospitality conflicts, this study examines the conceptualisations and research trends in conflict and conflict management in the hospitality context. A multi-stakeholder, resource-based conflict-management framework is developed to resolve conflicts within hospitality organisations. Underpinned by stakeholder theory and conservation resource theory, this study highlights the vitality of adopting a multi-stakeholder lens and incorporating the role of individual and organisational resources in determining behavioural outcomes and corresponding strategies to deal with conflict.</div></div>\",\"PeriodicalId\":48444,\"journal\":{\"name\":\"International Journal of Hospitality Management\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":9.9000,\"publicationDate\":\"2024-10-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Hospitality Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0278431924002494\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924002494","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}

引用次数: 0

摘要

酒店业早已认识到有效管理冲突的必要性。本研究采用理论为指导的系统综述方法，分析了 108 篇关于酒店业冲突的期刊论文，研究了酒店业冲突和冲突管理的概念和研究趋势。为解决酒店业组织内部的冲突，本研究开发了一个多利益相关者、基于资源的冲突管理框架。本研究以利益相关者理论和保护资源理论为基础，强调了采用多利益相关者视角的重要性，以及个人和组织资源在决定行为结果和相应冲突处理策略中的作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

A systematic literature review of conflict management in hospitality: Towards a multi-stakeholder resource-based conflict-management framework

The hospitality industry has long recognised the need for effective conflict-management. By adopting a theory-informed systematic review approach to analyse 108 journal articles on hospitality conflicts, this study examines the conceptualisations and research trends in conflict and conflict management in the hospitality context. A multi-stakeholder, resource-based conflict-management framework is developed to resolve conflicts within hospitality organisations. Underpinned by stakeholder theory and conservation resource theory, this study highlights the vitality of adopting a multi-stakeholder lens and incorporating the role of individual and organisational resources in determining behavioural outcomes and corresponding strategies to deal with conflict.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.