Inclusive mobility hubs: An in-depth exploration of the requirements of disadvantaged groups

Mobility hubs are becoming increasingly relevant in urban transport systems because they have the potential to enhance sustainability and decrease transport disadvantages. However, the literature has not yet identified the use that disadvantaged groups make of mobility hubs, nor has it thoroughly revealed their requirements for using them without difficulties. As a means to fill this knowledge gap, this qualitative study applied the Capabilities Approach to thoroughly investigate the requirements of disadvantaged groups concerning the use of mobility hubs. The data was obtained through 45 semi-structured interviews and four focus groups with local experts and potential or current users of mobility hubs in four European regions: Brussels, Munich, Rotterdam-The Hague and Vienna. As a result, eight main categories of requirements and their prevalence among disadvantaged groups were identified. The findings contain several recommendations to support decision-makers and practitioners in developing inclusive mobility hubs.