发展中国家公众对医院药剂师的看法及其对药剂服务的满意度评估:马来西亚横断面调查。

IF 1.5 Q3 PHARMACOLOGY & PHARMACY
Kian Keong Kong, Siew Chin Ong
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引用次数: 0

摘要

目的评估公众对医院药剂师作用的看法、他们对所提供药学服务的满意度,以及与他们的看法和满意度相关的因素:方法: 对使用公共药房服务的 18 岁以上成年人进行横断面问卷调查。问卷由三部分组成,即人口统计学数据、感知和满意度。该问卷在 50 名研究参与者中进行了试点测试,结果显示,感知部分的信度为 0.900,满意度部分的信度为 0.836。因此,最终问卷采用了所有项目:主要研究结果:共收集到 479 份填写完整的问卷,回收率为 91.6%。认知度和满意度得分的 Cronbach's α 分别为 0.938 和 0.841。公众认知度总分的中位数为 83(四分位数间距 [IQR]:15),而公众满意度总分的中位数为 38(四分位数间距 [IQR]:33)。公众认知水平与年龄组(P = .009)、种族组(P < .001)、受访者所在地区组(P < .001)、受教育程度组(P = .017)和收入组(P = .006)有明显相关性。满意度与任何社会人口因素均无明显关联:本研究发现,公众对医院药剂师的作用有良好的认识,并对所提供的药学服务普遍感到满意。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Assessment of the public perception of the hospital pharmacist and their satisfaction level with the pharmacy services provided in a developing country: a cross-sectional survey in Malaysia.

Objective: To assess the public perception of the role of hospital pharmacists, their satisfaction with the pharmacy service provided, and the factors associated with their perception and satisfaction.

Methods: A cross-sectional, questionnaire survey was conducted on adults older than 18 years who utilized public pharmacy services. A self-developed, validated questionnaire consisting of three parts was used, i.e., demographic data, perception, and satisfaction. The questionnaire was tested in a pilot study of 50 study participants and demonstrated good reliability results of 0.900 for the perception section and 0.836 for the satisfaction section. Therefore, all items were used in the final questionnaire.

Key findings: Four hundred and seventy-nine completed questionnaires were collected with a response rate of 91.6%. The Cronbach's α for perception and satisfaction scores were 0.938 and 0.841, respectively. The median total score for public perception was 83 (interquartile range [IQR]: 15), whereas the median total score for public satisfaction was 38 (IQR: 33). The level of public perception was significantly associated with the age groups (P = .009), ethnic groups (P < .001), respondents' locality groups (P < .001), the level of education achieved group (P = .017), and the income groups (P = .006). Satisfaction was not significantly associated with any sociodemographic factors.

Conclusions: This study has found that the general public had a favorable perception of the role of hospital pharmacists, and they were generally satisfied with the pharmacy service provided.

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来源期刊
CiteScore
2.90
自引率
5.60%
发文量
146
期刊介绍: The International Journal of Pharmacy Practice (IJPP) is a Medline-indexed, peer reviewed, international journal. It is one of the leading journals publishing health services research in the context of pharmacy, pharmaceutical care, medicines and medicines management. Regular sections in the journal include, editorials, literature reviews, original research, personal opinion and short communications. Topics covered include: medicines utilisation, medicine management, medicines distribution, supply and administration, pharmaceutical services, professional and patient/lay perspectives, public health (including, e.g. health promotion, needs assessment, health protection) evidence based practice, pharmacy education. Methods include both evaluative and exploratory work including, randomised controlled trials, surveys, epidemiological approaches, case studies, observational studies, and qualitative methods such as interviews and focus groups. Application of methods drawn from other disciplines e.g. psychology, health economics, morbidity are especially welcome as are developments of new methodologies.
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