韩国公共关系实践中的移情

IF 4.1 3区 管理学 Q2 BUSINESS
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引用次数: 0

摘要

本研究使用定性方法探讨了同理心作为一种可以改善公共关系实践的关键技能的作用。具体来说,它研究了韩国公共关系实践者是如何根据他们的生活和工作经验,信仰和感受来理解这一主题是在以 "我们 "和 "清 "为中心的韩国文化背景下考虑的。研究结果揭示了公共关系实践者移情的三个重要方面:1) 共情评价可以评估公众情绪;2) 敏感性可以检测/预测公众情绪的变化;3) 共情唤醒可以确保在危机中真诚地传达共情。当公众认为组织及其问题有问题时,公众情绪就会从积极转变为消极。移情作为一种能力、直觉和态度,可以让公共关系实践者判断出在 Shim-Cheong 文化中韩国人的公众情绪何时发生了重大变化。由于韩国人更倾向于表达积极情绪而非消极情绪,因此实践者可以使用情感监测系统来识别社会趋势,并进行更深入的分析以评估背景意义和识别潜在风险。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Empathy in public relations practice of South Korea

Using a qualitative approach, this study explores the role of empathy as a critical skill that can improve public relations practice. Specifically, it investigates how South Korean public relations practitioners perceive the role of empathy based on their life and work experiences, beliefs, and feelings. This theme is considered within the context of the Korean culture of Shim-Cheong, a state focused on “we-ness,” and Cheong. The study results reveal three important aspects of empathy for public relations practitioners: 1) an empathic appraisal that allows evaluation of public emotions, 2) a sensitivity that enables detection of/predicts a change in public mood, and 3) sympathetic arousal that ensures sincere communication of empathy in a crisis. When the public perceives organizations and their issues as problematic, public affect changes from positive to negative. Empathy as capacity, intuition, and attitude allows public relations practitioners to determine when public affect has significantly changed South Koreans in the culture of Shim-Cheong. Since South Koreans tend to express positive moods more readily than negative emotions, practitioners can use an affect monitoring system to identify social trends and perform more in-depth analyses to assess contextual meanings and identify potential risks.

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来源期刊
CiteScore
8.00
自引率
19.00%
发文量
90
期刊介绍: The Public Relations Review is the oldest journal devoted to articles that examine public relations in depth, and commentaries by specialists in the field. Most of the articles are based on empirical research undertaken by professionals and academics in the field. In addition to research articles and commentaries, The Review publishes invited research in brief, and book reviews in the fields of public relations, mass communications, organizational communications, public opinion formations, social science research and evaluation, marketing, management and public policy formation.
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