政府宣传与城市形象:澳门的游客意向

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Jinquan Zhou, Hong-Wai Ho, Susana Mieiro
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引用次数: 0

摘要

目的 本研究旨在以澳门为案例,批判性地评估政府旅游推广方法对城市形象和访问意向的影响,并探讨旅游体验对概念化的两种关系的调节作用。设计/方法/途径本研究分析了大流行期间 407 名澳门游客的回答,以确定旅游推广方法对城市形象和访问意向的影响,并使用结构方程模型(SEM)来检验假设。研究结果本研究揭示了旅游推广方法对城市形象和访问意向的积极影响。城市形象也是旅游推广方法与访问意愿之间关系的中介。此外,旅游经验调节了促销方法与城市形象之间的关系,以及促销方法与访问意向之间的关系。研究局限/启示本研究关于地方政府所使用的促销方法的影响的发现,支持并扩展了非营利组织管理和目的地营销组织(DMOs)营销领域的现有理论框架。实践意义本研究为政策制定者和市场营销人员提供了有价值的见解,帮助他们设计推广活动,提供真实难忘的体验,与他们的推广承诺保持一致,尤其是在流行病后的背景下。社会意义本研究从公共部门的角度出发,为促进目的地管理组织的管理和营销做出了理论和方法上的贡献,强调了政府在城市旅游推广中的关键作用。 原创性/价值本研究为了解推广活动如何影响游客的旅游意向提供了宝贵的见解,从非营利的角度促进了目的地管理组织的旅游管理和营销。该研究验证了相关理论,并通过关注澳门疫后恢复情况提出了独特见解,为类似的城市环境提供了实践启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Government promotion and city image: visitor intentions in Macao

Purpose

This study aims to critically evaluate the impact of government tourism promotion methods on city image and visiting intentions and to explore the moderating effect of tourism experience on two of the conceptualized relationships, using Macao as a case study.

Design/methodology/approach

The research analyzed responses from 407 Macao visitors during the pandemic to determine the effects of tourism promotion methods on the city’s image and visiting intention using structural equation modeling (SEM) to test the hypotheses.

Findings

This study revealed that tourism promotion methods positively impact the city’s image and visiting intentions. City image also mediates the relationship between tourism promotion methods and visiting intentions. Furthermore, tourism experience moderates the relationships between promotion methods and city image and between promotion methods and visiting intentions.

Research limitations/implications

The study’s findings on the effects of promotion methods utilized by local governments support and expand upon existing theoretical frameworks within the realm of nonprofit organizations’ management and marketing for destination marketing organizations (DMOs). However, the cross-sectional design limits causality, and findings may not be generalizable beyond Macao without further comparative research.

Practical implications

This study provides valuable insights for policymakers and marketers to design promotional campaigns that deliver authentic and memorable experiences, aligning with their promotional promises, especially in postpandemic contexts.

Social implications

This research contributes to the theoretical and methodological advancement of management and marketing for DMOs from a public sector perspective, highlighting the critical role of government involvement in urban tourism promotion.

Originality/value

The research offers valuable insights into how promotional activities influence visiting intentions, advancing tourism management and marketing for DMOs from a nonprofit perspective. The study validates theories and adds unique insights by focusing on Macao’s postpandemic recovery, offering practical implications for similar urban settings.

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来源期刊
International Journal of Tourism Cities
International Journal of Tourism Cities HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
5.90
自引率
11.50%
发文量
47
期刊介绍: A peer-reviewed journal, the International Journal of Tourism Cities provides an international forum for the critical study of urban tourism and tourism cities. The journal aims to be inter-disciplinary in its appreciation of tourism cities and tourism in urban areas, and welcomes original, theoretically-informed articles from those involved in the planning, management or marketing of tourism in city destination or places adjoining urban areas. Urban tourism and travel cover many disciplines and impinge on numerous aspects of daily life within cities. Moreover, they play a key role in domestic and international tourism in most countries, and cities often function as key travel gateways and tourism destinations. The International Journal of Tourism Cities contents include primary research articles, expert discussions on current urban tourism issues, and tourism city case studies. Articles are selected that are relevant to both academics and practitioners. The journal particularly encourages contributions on contemporary topics and issues in urban tourism including smart cities and tourism, environmental impact and sustainable tourism development in cities, citizen and stakeholder involvement in tourism, city destination governance, and the development of policies and standards for city tourism development. The International Journal of Tourism Cities has four distinct purposes: To encourage greater research and scholarship related to tourism in urban settings. To stimulate more interdisciplinary research on tourism in cities, particularly the integration of tourism and urban studies theories and principles. To generate more research studies on tourism at the edge of cities, where urban and rural areas converge. To create more literature on best practices in city tourism worldwide through in-depth analyses and the production of exemplary case studies.
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