目睹不文明行为如何以及何时会导致家族银行员工产生心理困扰?

IF 3.3 Q2 BUSINESS
Shafaq Aftab, Irfan Saleem, Nur Naha Abu Mansor
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引用次数: 0

摘要

目的本研究以社会交换理论为基础,探讨了目睹的不礼貌行为与员工心理困扰之间的关系。此外,学者们还深入探讨了自尊可能起到的调节作用,它将目睹的不文明行为、员工沉默和心理困扰联系在一起。研究结果研究结果表明,员工沉默在目睹的不文明行为和心理困扰之间起着中介作用。研究结果还表明,高自尊可以减轻目睹的不礼貌行为的有害影响,间接导致员工的沉默和心理困扰。因此,减少目睹的不礼貌行为会增加在不同行业经营的巴基斯坦家族企业的幸福感、压力和心理健康。原创性/价值在家族银行的背景下,我们的研究通过探索社会交换理论的使用,阐明了不礼貌行为与心理困扰之间的内在联系,从而为现有的知识体系增添了背景和理论。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
How and when does witnessing incivility lead to psychological distress in family-owned bank employees?

Purpose

Drawing upon social exchange theory, this study investigates how witnessed incivility is related to psychological distress for employees. In addition, scholars dug deep into the potential moderating effect of self-esteem that links witnessed incivility, employee silence and psychological distress.

Design/methodology/approach

In data were obtained from 292 bankers at family-owned banks. In this work, data analysis was performed using Smart-PLS covariance-based SEM version 4.

Findings

The study results indicate that employee silence mediates witnessed incivility and psychological distress. Findings also suggest that high self-esteem can mitigate the harmful effects of witnessed incivility, indirectly causing silence and psychological distress among employees.

Practical implications

Family-owned bank management should encourage employees to speak up, demonstrate self-esteem and share their concerns. Thus, reducing witnessed incivility increases well-being, stress, and mental health in Pakistani family-owned enterprises which operate in diverse industries.

Originality/value

In the context of family-owned banks, our study adds context and theory to the existing body of knowledge by illuminating the underlying process that relates incivility with psychological distress By exploring the use of social exchange theory.

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来源期刊
CiteScore
7.20
自引率
13.20%
发文量
69
期刊介绍: The Asia Pacific Journal of Business Administration (APJBA) publishes original research on: Business Strategy and Policy, Accounting and Board Governance, Marketing and People Management, and Operations and Supply Chain Management. The journal welcomes practical and skill-based submissions in these areas. There is particular interest in submissions regarding: Sustainable Business Practices, Quality Management Practices, Innovation and Creativity in Management, as well as Managing a Learning Organisation. The Asia Pacific region is full of collaborations between government, NGOs and private enterprise. Submissions are welcome which contribute to our understanding of partnerships and the cross-cultural issues. Research methods vary, and the journal is interested in the full diverse of qualitative (case and action research, etc) as well as quantitative survey studies and their recommendations. The APJBA seeks to become a forum for both established scholars and early career researchers in all aspects of management and business in the Asia-Pacific region. Emphasis is on rigour and relevance, on theory and practice, in a globalised scholarly environment.
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