Employer–Domestic Worker Dynamic in Kolkata: From Maternalism to Transactionalism

Domestic workers used to be treated virtually as members of the family in South Asian contexts, with much evidence of various forms of exploitation. Presently, the increasing prevalence of formal patron–client dynamics among part-time domestic labourers in urban India takes specific hybrid forms that require further research. The article examines to what extent efforts to establish purely commercial arrangements in the domestic service sector may avoid traditional forms of exploitation. Or do more formal professional relationships still tend to benefit employers more, allowing them to assign additional tasks without offering corresponding extra benefits? The findings identify that establishing and maintaining purely professional relationships remains challenging in India due to deep-rooted ethical and cultural considerations and adaptability issues. Employers often unwittingly perpetuate traditional personalised domestic work settings. The article shows how both sides in this complex relationship struggle to identify and practice new modalities of fair interaction.