{"title":"探索人机协作意向对酒店一线员工积极行为的影响：综合模型","authors":"Tung-Ju Wu, Ruo-Xi Zhang","doi":"10.1016/j.ijhm.2024.103912","DOIUrl":null,"url":null,"abstract":"<div><p>This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103912"},"PeriodicalIF":9.9000,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model\",\"authors\":\"Tung-Ju Wu, Ruo-Xi Zhang\",\"doi\":\"10.1016/j.ijhm.2024.103912\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.</p></div>\",\"PeriodicalId\":48444,\"journal\":{\"name\":\"International Journal of Hospitality Management\",\"volume\":\"123 \",\"pages\":\"Article 103912\"},\"PeriodicalIF\":9.9000,\"publicationDate\":\"2024-09-07\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Hospitality Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S027843192400224X\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S027843192400224X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model
This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.
期刊介绍：
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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