电子绩效监控的威胁:探索领导者与成员之间的交流对侵犯员工隐私的影响

IF 5.2 1区 心理学 Q1 PSYCHOLOGY, APPLIED
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引用次数: 0

摘要

数字化的进步促使雇主越来越多地采用电子绩效监测技术,使主管人员不仅可以观察、分析和评估员工的工作活动,还可以观察、分析和评估员工的认知和行为数据。这对员工的隐私感知产生了重大影响,进而影响到他们的基本需求、内在动力和离职意向。不过,隐私受侵犯的程度可能还取决于与信息共享对象的关系。这种关系应在界定和协商界限以及建立信息共享的舒适度方面发挥关键作用。基于沟通隐私管理理论和自我决定理论,我们在三项研究(两项实验和一项实地研究)中考察了与主管的关系(LMX)如何影响(a)主管对 EPM 的使用、其感知到的侵犯性和隐私侵犯(研究 1、2、3),以及(b)隐私侵犯与需求、内在动机和离职意向(研究 3)之间的关联。具体来说,我们假设建立在信任基础上的高LMX应能减轻电子绩效监控对隐私的侵犯。此外,我们还假设,高 LMX 可以帮助员工应对隐私侵犯,从而减少需求受挫、内在动机下降和离职意向。虽然我们发现 LMX 在入侵性 EPM 侵犯隐私的出现中发挥了一定的作用,但我们的数据并未显示高 LMX 能减少需求挫败以及因感知到隐私被侵犯而导致的相关结果。这项研究采用多种方法,及时揭示了社会环境是否以及如何影响使用电子监控的意外后果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The threat of electronic performance monitoring: Exploring the role of leader-member exchange on employee privacy invasion

Advances in digitalization have led employers to increasingly adopt electronic performance monitoring technologies that allow supervisors to observe, analyze and evaluate not only employees' work activities, but also their cognitive and behavioral data. This has significant implications for employees' perceptions of privacy, and, in turn, for their basic needs, intrinsic motivation, and turnover intentions. However, the extent of perceiving privacy invasion may also depend on the relationship with those individuals for whom information is shared. This relationship should play a pivotal role in defining and negotiating boundaries and establishing comfort levels in information sharing. Building on communication privacy management theory and self-determination theory, we examined in three studies (two experiments and one field study) how the relationship with the supervisor (LMX) shapes the associations between (a) supervisor's use of EPM, its perceived invasiveness, and privacy invasion (Study 1, 2, 3), and (b) privacy invasion and needs, intrinsic motivation, and turnover intentions (Study 3). Specifically, we theorized that a high LMX that builds on trust should mitigate privacy invasion from invasive electronic performance monitoring. In addition, we hypothesized that high LMX can help employees cope with privacy invasion and consequently reduce need thwarting, decreased intrinsic motivation, and turnover intention. While we found some support for the role of LMX in the emergence of privacy invasion from invasive EPM, our data did not reveal that a high LMX reduces need thwarting and related outcomes due to perceived privacy invasion. This research provides timely insights with a multimethod approach into if and how the social context shapes unintended consequences from using electronic monitoring.

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来源期刊
Journal of Vocational Behavior
Journal of Vocational Behavior PSYCHOLOGY, APPLIED-
CiteScore
13.10
自引率
5.40%
发文量
85
期刊介绍: The Journal of Vocational Behavior publishes original empirical and theoretical articles offering unique insights into the realms of career choice, career development, and work adjustment across the lifespan. These contributions are not only valuable for academic exploration but also find applications in counseling and career development programs across diverse sectors such as colleges, universities, business, industry, government, and the military. The primary focus of the journal centers on individual decision-making regarding work and careers, prioritizing investigations into personal career choices rather than organizational or employer-level variables. Example topics encompass a broad range, from initial career choices (e.g., choice of major, initial work or organization selection, organizational attraction) to the development of a career, work transitions, work-family management, and attitudes within the workplace (such as work commitment, multiple role management, and turnover).
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