在旅游业和酒店业中，授权型领导何时能促进内在动力和主动绩效？调节中介模型

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-08-12 DOI:10.1016/j.ijhm.2024.103860

Abuelhassan Elshazly Abuelhassan , Sultan Sabar Alharbi , Sawsan Haider Abdullah Khreis , Malak Mohsen Alharbi

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引用次数: 0

摘要

本研究综合了积极主动激励模型和自我验证理论，通过内在激励（IM）研究了内部控制位置（ILC）和一般自我效能（GSE）对授权型领导（EL）和积极主动客户服务绩效（PCSP）之间关系的有条件间接影响。通过对来自两项不同研究的 860 名员工进行抽样调查，研究结果表明，服务员工获得的授权是不平等的。此外，在处理取决于 GSE 和 ILC 的 EL 时，IM 和 PCSP 的水平也有所不同。对服务领导者进行 EL 培训并不是增强一线员工能力、提高他们的 IM 和绩效的唯一途径。本研究为服务行业应对这些挑战提供了新颖而实用的应用方法。

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When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? A moderated mediation model

Integrating the model of proactive motivation and self-verification theory, this study investigates the conditional indirect effect of internal locus of control (ILC) and general self-efficacy (GSE) on the association between empowering leadership (EL) and proactive customer service performance (PCSP) via intrinsic motivation (IM). Using two samples of 860 employees from two separate studies, the findings show that service employees are empowered unequally. Further, the levels of IM and PCSP differ when dealing with EL, which depends on GSE and ILC. EL training for service leaders is not the only way to boost frontline employee empowerment and improve their IM and performance. This study offers novel and practical applications to address these challenges in the service industry.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.