促进员工服务绩效和以客户为导向的组织公民行为：客户授权行为与员工核心自我评价的共同作用

IF 4.9 2区管理学 Q1 MANAGEMENT

Asia Pacific Journal of Management Pub Date : 2024-08-10 DOI:10.1007/s10490-024-09974-0

Xingwen Chen, Yijiao Ye, Zheng Zhu, Qi Cui, Jun Liu

引用次数: 0

摘要

本文章由计算机程序翻译，如有差异，请以英文原文为准。

Fostering employee service performance and customer-oriented organizational citizenship behavior: The joint effect of customer empowering behaviors and employee core self-evaluation

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Fostering employee service performance and customer-oriented organizational citizenship behavior: The joint effect of customer empowering behaviors and employee core self-evaluation

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来源期刊

Asia Pacific Journal of Management MANAGEMENT-

CiteScore

9.70

自引率

9.30%

发文量

期刊介绍： The Asia Pacific Journal of Management publishes original manuscripts on management and organizational research in the Asia Pacific region, encompassing Pacific Rim countries and mainland Asia. APJM focuses on the extent to which each manuscript addresses matters that pertain to the most fundamental question: “What determines organization success?” The major academic disciplines that we cover include entrepreneurship, human resource management, international business, organizational behavior, and strategic management. However, manuscripts that belong to other well-established disciplines such as accounting, economics, finance, marketing, and operations generally do not fall into the scope of APJM. We endeavor to be the major vehicle for exchange of ideas and research among management scholars within or interested in the broadly defined Asia Pacific region.Key features include: Rigor - maintained through strict review processes, high quality global reviewers, and Editorial Advisory and Review Boards comprising prominent researchers from many countries. Relevance - maintained by its focus on key management and organizational trends in the region. Uniqueness - being the first and most prominent management journal published in and about the fastest growing region in the world. Official affiliation - Asia Academy of ManagementFor more information, visit the AAOM website:www.baf.cuhk.edu.hk/asia-aom/ Officially cited as: Asia Pac J Manag