点拨点拨者:绩效反馈与器官捐献登记

IF 3.4 2区 经济学 Q1 ECONOMICS
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引用次数: 0

摘要

在一项历时 2.5 年、分三轮进行、有近 700 名加拿大政府服务机构客户服务代表(CSR)参与的随机对照试验中,我们研究了在有或没有同行比较的情况下,向客户服务代表反复提供绩效反馈会如何影响他们随后的器官捐献登记率。与其他同等的鼓励和提醒相比,反馈使每日登记率提高了 25%。添加有关同行表现的基准信息并没有扩大或缩小这种影响。我们观察到,无论是表现好的还是表现差的,注册率都有所提高。干预后的调查显示,所有情况下的企业社会责任人都认为处理方法中包含的信息很有帮助和激励作用,并且登记器官捐献者让他们的工作更有意义。我们还发现,有提示性证据表明,包含基准信息的绩效反馈最能激发员工的积极性,也最不会给他们带来工作压力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Nudging the nudger: Performance feedback and organ donor registrations

In a randomized controlled trial conducted in three waves over 2.5 years and involving nearly 700 customer-service representatives (CSRs) from a Canadian government service agency, we studied how providing CSRs with repeated performance feedback, with or without peer comparison, affected their subsequent organ donor registration rates. The feedback resulted in a 25 % increase in daily signups compared to otherwise equivalent encouragements and reminders. Adding benchmark information about peer performance did not amplify or diminish this effect. We observed increased registration rates for both high and low performers. A post-intervention survey indicates that CSRs in all conditions found the information included in the treatments helpful and motivating, and that signing up organ donors makes their job more meaningful. We also found suggestive evidence that performance feedback with benchmark information was the most motivating and created the least pressure to perform.

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来源期刊
Journal of Health Economics
Journal of Health Economics 医学-卫生保健
CiteScore
6.10
自引率
2.90%
发文量
96
审稿时长
49 days
期刊介绍: This journal seeks articles related to the economics of health and medical care. Its scope will include the following topics: Production and supply of health services; Demand and utilization of health services; Financing of health services; Determinants of health, including investments in health and risky health behaviors; Economic consequences of ill-health; Behavioral models of demanders, suppliers and other health care agencies; Evaluation of policy interventions that yield economic insights; Efficiency and distributional aspects of health policy; and such other topics as the Editors may deem appropriate.
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