Sentient libraries: empowering user expeditions with emotional artificial intelligence

Purpose The study aims to forecast emotional artificial intelligence’s (EAI) trajectory in libraries, provide actionable implementation recommendations and outline potential research paths. It seeks to establish ethical benchmarks, considering emotional well-being alongside informational needs. Understanding EAI in libraries becomes pivotal, envisioning libraries as empathetic, user-centric spaces. Design/methodology/approach This research uses a multifaceted approach, intertwining comprehensive literature analysis, illustrative case studies and forward-thinking assessments. It combines foundational knowledge from various academic sources, integrating real-world examples of EAI implementations in library settings. The methodology goes beyond observational analysis, scrutinizing ethical quandaries and societal impacts. It comprehensively explains EAI’s role while delineating guidelines for responsible integration and future exploration. Findings Integrating emotional intelligence (EI) enhances resource curation, fosters inclusive virtual learning environments and elevates continuous service enhancement in libraries. It allows tailored recommendations, emotionally perceptive virtual assistants and adaptive responses to diverse emotional needs, reshaping libraries into empathetic spaces. Research limitations/implications Ethical considerations pose significant challenges, especially regarding privacy, security and fair usage of EAI. Libraries must mitigate biases and ensure equitable emotional services. Adapting to diverse emotional needs within library services requires a delicate balance between empathetic approaches and upholding ethical standards. Practical implications EAI revolutionizes user experiences, offering personalized, engaging interactions while ensuring ethical, inclusive library environments. Implementing EAI requires navigating biases and ethical complexities, demanding continuous refinement and using user-focused strategies. Social implications Integrating EAI redefines the library’s role, transforming libraries into emotionally perceptive hubs catering to users’ intellectual and emotional needs. It emphasizes fairness, trust and ethical conduct in providing empathetic, inclusive services. Originality/value This research pioneers the integration of EI in libraries, offering insights into ethical frameworks, bias mitigation and user-centric approaches. It envisions libraries as empathetic, responsive spaces, enriching lives through emotional understanding and responsiveness.