危机公关虚拟现实培训:培养图书馆与信息科学研究生的同理心、自信心和缓和技能

IF 2.4 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
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引用次数: 0

摘要

图书馆与信息科学(LIS)专业的研究生通常在公共图书馆工作,而公共图书馆在为危机中的读者提供支持方面面临着越来越多的挑战。因此,图书馆与信息科学(LIS)专业的研究生需要更多的培训机会,帮助他们掌握危机沟通技巧,从而自信、有效地与危机中的读者进行交流。有必要为学生提供随时可用、可重复和有吸引力的培训。实施虚拟现实(VR)培训可能是一种有价值的方法,它提供了一种低风险、创新的方法来支持同理心和危机沟通等领域的技能发展。迄今为止,还没有针对图书馆危机沟通技能开发的虚拟现实培训。对图书馆学专业研究生进行危机沟通技能虚拟现实培训的有效性研究包括:1)根据研究人员进行的现场培训创建虚拟环境和培训场景;2)对学员的自信心、移情能力和降级技能进行前后测试,然后观察学员在虚拟环境中的行为。研究结果表明,VR 培训总体上是有效的,并显示出 LIS 研究生自我报告的移情能力和技能的提高。进一步研究的建议包括:1)为将在图书馆(尤其是公共图书馆)工作的学生开展危机沟通培训;2)扩展本文介绍的培训情境,将其他领域的技能发展纳入其中;3)围绕在 LIS 教育中使用 VR 培训进行更系统的考虑和讨论。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Virtual reality training for crisis communication: Fostering empathy, confidence, and de-escalation skills in library and information science graduate students

Library and information science (LIS) graduate students often pursue careers in public libraries, which have faced increased challenges in supporting patrons in crisis. As a result, LIS graduate students benefit from increased training opportunities that help them gain crisis communication skills that will help them confidently and effectively interact with patrons in crisis. There is a need to provide training that is readily available, repeatable, and engaging for students. One approach that may prove valuable is the implementation of virtual reality (VR) training, which presents a low-stakes, innovative approach to support skill development in areas like empathy and crisis communication. To date, no virtual reality training for tailored crisis communication skills development in libraries exists. Examining the effectiveness of VR training for crisis communication skills among LIS graduate students included 1) creating a virtual environment and training scenario based on in-person trainings conducted by the researchers, and 2) administering pre and post tests on confidence, empathy, and de-escalation skills and then observing participant behavior in the virtual environment. Findings indicate that the VR training is overall effective and showed self-reports of increased empathy and skills for LIS graduate students. Recommendations for further study involve 1) implementing crisis communication training for students who will work in libraries (particularly public libraries); 2) extending the training contexts presented here to include other areas for skill development; and 3) more systematic consideration and conversation around the use of VR training in LIS education.

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来源期刊
Library & Information Science Research
Library & Information Science Research INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
4.60
自引率
6.90%
发文量
51
期刊介绍: Library & Information Science Research, a cross-disciplinary and refereed journal, focuses on the research process in library and information science as well as research findings and, where applicable, their practical applications and significance. All papers are subject to a double-blind reviewing process.
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