{"title":"危机公关虚拟现实培训:培养图书馆与信息科学研究生的同理心、自信心和缓和技能","authors":"","doi":"10.1016/j.lisr.2024.101311","DOIUrl":null,"url":null,"abstract":"<div><p>Library and information science (LIS) graduate students often pursue careers in public libraries, which have faced increased challenges in supporting patrons in crisis. As a result, LIS graduate students benefit from increased training opportunities that help them gain crisis communication skills that will help them confidently and effectively interact with patrons in crisis. There is a need to provide training that is readily available, repeatable, and engaging for students. One approach that may prove valuable is the implementation of virtual reality (VR) training, which presents a low-stakes, innovative approach to support skill development in areas like empathy and crisis communication. To date, no virtual reality training for tailored crisis communication skills development in libraries exists. Examining the effectiveness of VR training for crisis communication skills among LIS graduate students included 1) creating a virtual environment and training scenario based on in-person trainings conducted by the researchers, and 2) administering pre and post tests on confidence, empathy, and de-escalation skills and then observing participant behavior in the virtual environment. Findings indicate that the VR training is overall effective and showed self-reports of increased empathy and skills for LIS graduate students. Recommendations for further study involve 1) implementing crisis communication training for students who will work in libraries (particularly public libraries); 2) extending the training contexts presented here to include other areas for skill development; and 3) more systematic consideration and conversation around the use of VR training in LIS education.</p></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":null,"pages":null},"PeriodicalIF":2.4000,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Virtual reality training for crisis communication: Fostering empathy, confidence, and de-escalation skills in library and information science graduate students\",\"authors\":\"\",\"doi\":\"10.1016/j.lisr.2024.101311\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Library and information science (LIS) graduate students often pursue careers in public libraries, which have faced increased challenges in supporting patrons in crisis. As a result, LIS graduate students benefit from increased training opportunities that help them gain crisis communication skills that will help them confidently and effectively interact with patrons in crisis. There is a need to provide training that is readily available, repeatable, and engaging for students. One approach that may prove valuable is the implementation of virtual reality (VR) training, which presents a low-stakes, innovative approach to support skill development in areas like empathy and crisis communication. To date, no virtual reality training for tailored crisis communication skills development in libraries exists. Examining the effectiveness of VR training for crisis communication skills among LIS graduate students included 1) creating a virtual environment and training scenario based on in-person trainings conducted by the researchers, and 2) administering pre and post tests on confidence, empathy, and de-escalation skills and then observing participant behavior in the virtual environment. Findings indicate that the VR training is overall effective and showed self-reports of increased empathy and skills for LIS graduate students. Recommendations for further study involve 1) implementing crisis communication training for students who will work in libraries (particularly public libraries); 2) extending the training contexts presented here to include other areas for skill development; and 3) more systematic consideration and conversation around the use of VR training in LIS education.</p></div>\",\"PeriodicalId\":47618,\"journal\":{\"name\":\"Library & Information Science Research\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":2.4000,\"publicationDate\":\"2024-07-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Library & Information Science Research\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S074081882400032X\",\"RegionNum\":3,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Library & Information Science Research","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S074081882400032X","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
Virtual reality training for crisis communication: Fostering empathy, confidence, and de-escalation skills in library and information science graduate students
Library and information science (LIS) graduate students often pursue careers in public libraries, which have faced increased challenges in supporting patrons in crisis. As a result, LIS graduate students benefit from increased training opportunities that help them gain crisis communication skills that will help them confidently and effectively interact with patrons in crisis. There is a need to provide training that is readily available, repeatable, and engaging for students. One approach that may prove valuable is the implementation of virtual reality (VR) training, which presents a low-stakes, innovative approach to support skill development in areas like empathy and crisis communication. To date, no virtual reality training for tailored crisis communication skills development in libraries exists. Examining the effectiveness of VR training for crisis communication skills among LIS graduate students included 1) creating a virtual environment and training scenario based on in-person trainings conducted by the researchers, and 2) administering pre and post tests on confidence, empathy, and de-escalation skills and then observing participant behavior in the virtual environment. Findings indicate that the VR training is overall effective and showed self-reports of increased empathy and skills for LIS graduate students. Recommendations for further study involve 1) implementing crisis communication training for students who will work in libraries (particularly public libraries); 2) extending the training contexts presented here to include other areas for skill development; and 3) more systematic consideration and conversation around the use of VR training in LIS education.
期刊介绍:
Library & Information Science Research, a cross-disciplinary and refereed journal, focuses on the research process in library and information science as well as research findings and, where applicable, their practical applications and significance. All papers are subject to a double-blind reviewing process.