个人叙事可以跨越意识形态的鸿沟,建立信任。

IF 9.4 1区 心理学 Q1 MANAGEMENT
Journal of Applied Psychology Pub Date : 2024-11-01 Epub Date: 2024-07-18 DOI:10.1037/apl0001201
David Hagmann, Julia A Minson, Catherine H Tinsley
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引用次数: 0

摘要

缺乏信任是组织合作的一个关键障碍,而在员工认同不同意识形态信仰的情况下,这种障碍会更加严重。在五个预先登记的实验中,我们发现,当人们通过自我揭示的个人叙述表达反对意见时,比通过数据或第三方故事表达反对意见时,人们会认为意识形态上的对手更值得信任--即使信息内容经过仔细控制以保持一致。当以自我揭示的个人叙述为基础的解释辅以数据时,信任度并不会受到影响,这表明我们的结果并不是由数量厌恶驱动的。对可信度的感知受说话者明显的脆弱性的影响,当自我揭示的性质更敏感时,对可信度的感知会更强。因此,如果意识形态的反对者通过在自我揭示的个人叙述中嵌入数据来支持自己的观点,而不是仅仅依靠数据来解释,那么人们会更愿意与他们合作。我们将讨论这些结果对未来信任研究以及组织实践的影响。(PsycInfo Database Record (c) 2024 APA, 版权所有)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Personal narratives build trust across ideological divides.

Lack of trust is a key barrier to collaboration in organizations and is exacerbated in contexts when employees subscribe to different ideological beliefs. Across five preregistered experiments, we find that people judge ideological opponents as more trustworthy when opposing opinions are expressed through a self-revealing personal narrative than through either data or stories about third parties-even when the content of the messages is carefully controlled to be consistent. Trust does not suffer when explanations grounded in self-revealing personal narratives are augmented with data, suggesting that our results are not driven by quantitative aversion. Perceptions of trustworthiness are mediated by the speaker's apparent vulnerability and are greater when the self-revelation is of a more sensitive nature. Consequently, people are more willing to collaborate with ideological opponents who support their views by embedding data in a self-revealing personal narrative, rather than relying on data-only explanations. We discuss the implications of these results for future research on trust as well as for organizational practice. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

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来源期刊
CiteScore
17.60
自引率
6.10%
发文量
175
期刊介绍: The Journal of Applied Psychology® focuses on publishing original investigations that contribute new knowledge and understanding to fields of applied psychology (excluding clinical and applied experimental or human factors, which are better suited for other APA journals). The journal primarily considers empirical and theoretical investigations that enhance understanding of cognitive, motivational, affective, and behavioral psychological phenomena in work and organizational settings. These phenomena can occur at individual, group, organizational, or cultural levels, and in various work settings such as business, education, training, health, service, government, or military institutions. The journal welcomes submissions from both public and private sector organizations, for-profit or nonprofit. It publishes several types of articles, including: 1.Rigorously conducted empirical investigations that expand conceptual understanding (original investigations or meta-analyses). 2.Theory development articles and integrative conceptual reviews that synthesize literature and generate new theories on psychological phenomena to stimulate novel research. 3.Rigorously conducted qualitative research on phenomena that are challenging to capture with quantitative methods or require inductive theory building.
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