突然，下起了雨！当惊喜塑造出经验丰富的实用工具时

IF 2.3 3区经济学 Q2 ECONOMICS

Journal of Economic Behavior & Organization Pub Date : 2024-07-06 DOI:10.1016/j.jebo.2024.06.026

Paolo Figini , Veronica Leoni , Laura Vici

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引用次数: 0

摘要

本研究探讨了被称为 "意外 "的意外事件如何影响在线评级系统中报告的体验产品的效用。研究利用 Booking.com 上列出的 30 多万条住宿服务评论，调查在线评分是否捕捉到了与气象条件相关的意外事件的影响，以及它们是否会在服务评价中产生额外的偏差。研究发现，天气状况的突然变化对体验效用有显著影响，其影响因意外的方向而异。此外，根据享乐适应理论，我们发现消费时间的长短会缓和意外事件的影响，减少其对报告效用的影响。

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And suddenly, the rain! When surprises shape experienced utility

This study examines how unexpected exogenous events, labelled as suprises, affect the utility of experience goods reported in online rating systems. Using over 300,000 reviews of accommodation services listed on Booking.com, the research investigates whether online ratings capture the impact of surprises related to meteorological conditions and whether they create additional biases in service evaluation. The study finds that sudden changes in weather conditions have a significant impact on experienced utility, with the effect varying based on the direction of the surprise. Additionally, in line with the hedonic adaption theory, we find that the duration of consumption moderates the surprise effect, reducing its impact on reported utility.

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来源期刊

Journal of Economic Behavior & Organization ECONOMICS-

CiteScore

3.80

自引率

9.10%

发文量

392

期刊介绍： The Journal of Economic Behavior and Organization is devoted to theoretical and empirical research concerning economic decision, organization and behavior and to economic change in all its aspects. Its specific purposes are to foster an improved understanding of how human cognitive, computational and informational characteristics influence the working of economic organizations and market economies and how an economy structural features lead to various types of micro and macro behavior, to changing patterns of development and to institutional evolution. Research with these purposes that explore the interrelations of economics with other disciplines such as biology, psychology, law, anthropology, sociology and mathematics is particularly welcome.