{"title":"未来的研究方向:增强公民体验","authors":"Volker G. Kuppelwieser , Philipp \"Phil\" Klaus","doi":"10.1016/j.jretconser.2024.103973","DOIUrl":null,"url":null,"abstract":"<div><p>This article explores the emerging concept of the Citizenship Experience (CZX), which encompasses the interactions individuals have with public services and infrastructure. Synthesizing insights from the recent literature and findings from our Special Issue, we highlight key areas, including public services, urban mobility, healthcare digital transformation, urban design, and taxation. We propose a future research agenda focused on integrating technology, applying user-centered design, evaluating digital government initiatives, enhancing transparency in policies, and fostering community engagement through urban design. This framework aims to enhance CZX and contribute to citizens’ overall well-being.</p></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":null,"pages":null},"PeriodicalIF":11.0000,"publicationDate":"2024-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0969698924002698/pdfft?md5=bc409c900be7f5b508c58462ceaad0ea&pid=1-s2.0-S0969698924002698-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Future research directions: Enhancing the citizenship experience\",\"authors\":\"Volker G. Kuppelwieser , Philipp \\\"Phil\\\" Klaus\",\"doi\":\"10.1016/j.jretconser.2024.103973\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This article explores the emerging concept of the Citizenship Experience (CZX), which encompasses the interactions individuals have with public services and infrastructure. Synthesizing insights from the recent literature and findings from our Special Issue, we highlight key areas, including public services, urban mobility, healthcare digital transformation, urban design, and taxation. We propose a future research agenda focused on integrating technology, applying user-centered design, evaluating digital government initiatives, enhancing transparency in policies, and fostering community engagement through urban design. This framework aims to enhance CZX and contribute to citizens’ overall well-being.</p></div>\",\"PeriodicalId\":48399,\"journal\":{\"name\":\"Journal of Retailing and Consumer Services\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":11.0000,\"publicationDate\":\"2024-07-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S0969698924002698/pdfft?md5=bc409c900be7f5b508c58462ceaad0ea&pid=1-s2.0-S0969698924002698-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Retailing and Consumer Services\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0969698924002698\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Retailing and Consumer Services","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0969698924002698","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
Future research directions: Enhancing the citizenship experience
This article explores the emerging concept of the Citizenship Experience (CZX), which encompasses the interactions individuals have with public services and infrastructure. Synthesizing insights from the recent literature and findings from our Special Issue, we highlight key areas, including public services, urban mobility, healthcare digital transformation, urban design, and taxation. We propose a future research agenda focused on integrating technology, applying user-centered design, evaluating digital government initiatives, enhancing transparency in policies, and fostering community engagement through urban design. This framework aims to enhance CZX and contribute to citizens’ overall well-being.
期刊介绍:
The Journal of Retailing and Consumer Services is a prominent publication that serves as a platform for international and interdisciplinary research and discussions in the constantly evolving fields of retailing and services studies. With a specific emphasis on consumer behavior and policy and managerial decisions, the journal aims to foster contributions from academics encompassing diverse disciplines. The primary areas covered by the journal are:
Retailing and the sale of goods
The provision of consumer services, including transportation, tourism, and leisure.